We just returned from a visit to Provence. We stayed at a lovely Bastide with friends. However, for the first few days, we stayed at the Chateau Mazan.
We were excited by the reviews and were impressed with the property when we arrived. It is exactly what we like. Mazan is centrally located to lots of day trip. But a little off the tourist trail and you feel like this is the type of town where people work and live; Unlike some other the other smaller, tourist towns in the areas. The property in central to the old town. So that you can get a croissant in the morning and a walk around town at night and the property is understated, clean, well kept.
But...and I hate to say this....the staff was indifferent, bordering on rude right from the check in. We arrived in afternoon after a long drive and the man on reception greeted us. Then immediately took two calls while we waited. In fact, he never checked us in. Someone else came to the desk checked us in and showed us to our room. In general, the staff was polite, but seemed to be going through the motions.
We had dinner on the property both nights during our stay. Food was quite good. But the second night we make a special dessert order and we waited 45 minutes for it to arrive. In fact, three times a member of our party asked where it was and twice we had to get up from the table to inquire. In fact the third time the waiter was visibly iritated "C'est arrive!!" and the lady in charge saw all this, but just couldnt be bothered to ask what the problem was (she was chatting with one table of guests). We had three children waiting for the birthday cake and when it arrived no one asked us if we wanted coffee and ......
Anyways, it was a shame. Such a lovely property. But I wouldn't return.
Room Tip: Top floor for views, garden rooms are in basement. But perfect for lounging by the pool..and breakfa...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC