Room was nice, bed was big, shower warm but the curtain flies in on you. Maid service was regular. The front desk ladies are horrendous. They alone will stop me from returning, the really are that rude. Refuse to give directions and to check me out. Upon leaving I was actually ask why I picked that time to leave as she had work to do.

We chose Hotel Bulgaria as a cheaper option to the Grand Hotel Pomoritz, for a stay during the fantastic Spirit of Burgas festival. Room was very clean, air-conditioning worked fine, staff were friendly enough. I would suggest to people who complain about the staff (anywhere) being gruff to try a few words in the local language (hello, thank you , please)..the small effort makes a huge difference. The air-conditioning in the lobby and bar wasn't very good, but that seemed to be the norm in Burgas. We had a room on the 10th floor with a fabulous view. Great location, lots of cafes nearby, and within walking distance of the train station. Warning that the pool was not open during our stay, which was quite annoying as part of the reason we chose it was for the pool, but we managed. Otherwise, recommended place to stay.

Where to begin. First of all this is NOT a four star hotel. "Fitness center" if you can call it that is only open from 10-6 - so if you have a job forget about using it. The pool was closed for the entire month, with no explanation, apology or discount given. One particularly annoying and disturbing incident on top of it all was their refusal to give me a room service menu for my room! Unbelievable.

good location , clean room, one lady on reception very pleasant , on site shop very useful and girl in shop very pleasant and helpful
all other staff especially the men very surly and quite rude and unpleasant to guests
hotel needs to update its in- room information as there is now only one restaurant and no room service.