This was our second stay at this hotel. We had been here 3 years back and had better memories of the hotel. But this time it was a disappointing stay.
The only positive points of the hotel is it's location, which is right close to the market and second is that they have a private parking.
I traveled with my family (wife + daughter (9)). We had taken a package (2 nights) without food, specially we had not opted for package with food from previous experience. The food amount is much more and non-refundable. So you end up wasting the money. We had taken an extra big room with a/c.
The moment we entered the room, we were greeted with foul smell (probably from carpet wet walls). We doubled up our deo's as room freshners.
For night we asked for extra bedsheets, pillow and a quilt. The bedsheet was stained, it was washed from laundry but the stains were still on, same was the scene with the bedsheet on the double bed. The quilt was had some burnt marks while ironing. The housekeeping simply passed it on with a remark.
The food, all vegeterian cuisine, had degraded in taste after our last visit, this was one of the plus points why we had decided to come back to this hotel.
The next day morning, started with hot water problem. If I use the shower then my wife needs to wait for 25-30 mins for the water in the 'heater' to warm up again....pretty bad show...
I ordered for a bed-tea, ( which is free btw) and asked for news paper. I was told that the news paper comes at 09:30. After freshen up left hotel for local visit to Pachgani. Had asked reception to keep a newspaper in the room after the cleaning. We came back by 14:00 hours and saw that there is no newspaper kept in the room. Had to ask for it again.. it's not the newspaper but the quality of service that matters...isn't it ?
Some small other things to mention : They provide two small soaps of quite low quality, two shampoo sachets of Clinic. Bad thing that when they put 'new' packets next day, one of them was torn already...indicating that they have taken it from other room and put it here....
Very much disappointing......
I left all this feedback with the reception in their standard form and also left my email id, if they really want to acknowledge something....
- Also Known As:
- Hotel Panorama Mahabaleshwar
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