having spent a wet week in tuscany we decided to check out of our previous hotel and were looking for a hotel with spa facilities and internet connection to escape the rain for a day and catch up on e-mails.
having read reviews and hotel description for the aquaviva we thought it fitted the bill.
the impression we had was that it was closer to siena than it turned out to be, but to be fair we hadn't checked hotel website for location details. Journey was hair raising at points , even our sat nav told us not to go!!
Upon approach our hearts sank - it was a motel style building. Upon check in they could not locate a key to a room for us, hotel was huge and i suspect no more than 10 parties were staying (a bit norman bates ) eventually we got our room. very spacious and a fabulous view. Huge wardrobe - what a bonus - only 4 coat hangers - how useful!
bathroom clean, but very basic - hardly any toilettries and horrible shower curtain etc
shower was not the best, water temp kept changing without warning.
bed soft squeaky and lumpy
hotel room had one power socket conveniently located miles from the mirror - not funny when I was trying to straighten my hair!
room had a safe - but you needed to pay for a key.
having checked in around 6pm and having time before dinner
we made a beeline for the pool area - were given a towel for the pool (had to pay if you wanted a robe)
pool area tired - mattresses on poolside beds were few and far between and ones that were out were mouldy. The jacuzzi was a bit of a death trap , but it sort of worked (only some jets operating) but indoor pool was a bonus.
the pool had no proper changing area so meant you either had to go through reception in swimmers or risk leaving clothes etc to get wet around pool
we enquired about spa treatments for the following day to be told it was the girls day off - so whole point of traveling there gone.
when we asked how to access the internet we were told they didn't have it that area! but as we couldn't check it out on our PC we couldn't argue about their description!!
dinner was ok (we chose really basic food grilled chicken and chips) we had a feeling everything else would be pretty bad, meal was overpriced but wine was nice enough. The waiter however was really nice and very helpful - kept us updated with the champions league results!
breakfast was absolutely terrible - waiter kept switching the toast machine off and turning the temp of the hot water / coffee machine to low. all i wanted was tea and toast and this seemed too much to ask for - and we were being charged euro26 each for the breakfast! we need to start liking processed cheese and tinned fruit a bit more.
based on the breakfast and no spa treatment and very tired pool area and very very remote location we cut short our booking and left immediately!
I would not recommend this hotel - so many better places to go and it wasn't even well placed for commuting to many other places.
on our trip we stayed in a mix of basic city hotels, motels, relais and luxury 4 star plus venues and visited a number of other venues (looking for wedding destinations) so I think fair to say this did not live up to reviews
to add insult to injury, the web rates for the hotel were euro76 but hotel was charging euro 105 (we booked direct as internet cafe not secure for credit card payment)
good news is we left and spent an unexpected day in san gimignano - checked into a lovely 4* that really is a 4* (but not had breakfast yet - will keep you posted!)
- Aquaviva Hotel Casole d Elsa
