We arrived at the hotel in the wee early hours, after much travelling, and were accomodated in the basement rooms - being told at the time that these were very temporary and we would be moved to our proper rooms by midday. The baesment rooms were not very nice, but served a purpose - SLEEP.
We got up to explore a few hours later and told our rooms were now available. We migrated to these and they were so much nicer, big airey and well appointed.
We then went to look around and first impression was it was a very small hotel and there may not be enough facilities to go round. Throughout the two weeks we were there this never proved to be the case, it is just that this day and age hotels seem so HUGE and this was much more personnal.
Food was lovely, the hotel was great, as a base it was ideal, and the accomodations were also more than adequate. But all of that pails to insignificance when it comes to the staff. From the pool cleaners in the morning to the managers steering the ship (Sofia) everybody was so pleasant and it is this that made the stay so memorable - my kids would go back again tomorrow! The animation team tried to engage everybody but also knew when to take no for an answer - so a special mention for Tomas, Julius, Georgina and Desmond.
Seeing as we stayed in the height of the season - 8th August for 2 weeks. we never had to wait long for a table at the resaruant - which in itself surprised us as a family of 5 we are used to having to wait for 2 tables to be joined up- the queue at the bar was never longer than 5 minutes, and everyone seemed to have time for you.
During our stay there was a very drunk Russian customer who was caiusing a bit of trouble, this was dealt with immediatley and in a very professional manner - he was not allowed alcohol for the rest of his stay!!
Whilst we were there we as a faminly had struck up a friendship with the staff, and when it was the owners grandsons birthday I came and had cake with them all and took the photos for them - which really did make it feel a home from home.
So many thanks to EVERYONE at the hotel - it has been our best holiday yet, and will be a hard act to follow.........maybe come back and see you soon.
Grahame, Lyn and the family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC