This hotel is absolutely TERRIBLE. AVOID IT AT ALL COSTS.
The family that owns / operates the hotel is the most rude, ignorant group of people we have encountered in our entire time in Greece. When we arrived, nobody even said hello. In fact, the only words spoken to us were, "Give me your passport.... here is your key". They did not offer to show us where the room was, or to help us with our bags. They didn't have any maps or brochures available at the front desk, and did not offer any information on what was close to the hotel. At the very least they could have shown us where the hotel was on the map, but apparently that seemed like too much effort.
The first room we were given was DISGUSTING. There were hairs all over the pillows and sheets, stains on the bedding and towels, the bathroom was dark, smelled foul, and looked like it was falling apart. The room was literally 10ft x 10ft (maybe), and with the furniture and our suitcases, it was so cramped, that you could barely move without having to climb over something.
Immediately we went back down to reception and asked for a new room. The owner responded simply with "No", and walked away from the desk. When I pushed harder and said that the room we had been given was unacceptable, he told me that the entire hotel was full and that he had no more rooms. Keep in mind we were there at the start of October when Santorini is (comparatively) a ghost town, so the hotel being fully booked is VERY unlikely.
We contacted our travel agent who had picked this hotel and demanded either a new room or a new hotel altogether. After our agent called the owner, he magically had a new room available for us, mere minutes after he had just told us the entire hotel was full. The new room was still a total dive, but significantly better than the first one. Given that we were only in Santorini for 2 days, we decided to avoid the hassle of finding a new hotel, though, in hindsight, we should have just left that place and never looked back. Not to mention the fact that the owner started yelling at me and getting in my face for calling our travel agent and complaining. It was uncomfortable and offensive to both myself and my girlfriend.
On our departure day from Santorini, our ferry was to leave the port at 6 PM. We had already paid for our transfer from the hotel to the port, and when I tried to arrange a time with the owner, he told me that the ONLY transfer that day was at 2 PM. This means we would have had to sit at the port (where there is NOTHING to do) for 4 HOURS. Absolute garbage. Again, I had to get into a yelling match with the owner before he finally agreed to take us to the port at 4:30. It took threatening to call the travel agent back for him to finally comply with our request.
The owners of this hotel could not care less about their customers. They offer NO help about the island and the activities, they are rude and confrontational. As we were finally leaving that god awful place, I could hear the owner arguing with a Korean couple who had been placed in the first dungeon of a room that we were given.
PLEASE - do yourself a favour and do NOT go to this hotel. For the price, you can find much better, much friendlier accomodations elsewhere on the island. Don't let this place ruin your experience on Santorini like it did for us.
STAY AWAY!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC