The staff are wonderful, our room was cleaned every day except one, well before midday and on the one occasion when we pointed out that it had been done late, there were profuse apologies.
Service in the Rasa lounge was, under the aegis of Leong Ping, superb and the reception and door staff would serve here too if they saw a need to. Food was excellent, from the vast array at breakfast and great service, to afternooon tea,canapes and a choice of three eating places in the evening. Once, when our meal was slightly slow in arriving (and who cares on holiday?), we were all given a complimentary dessert.
I have just read a comment (Feb 2012) giving this hotel 2 stars by a spoiled 30+ who complained that elderly guests sat by torch light at the pool from 6am to ensure that they had loungers. The only elderly person who went early was one woman whose husband was seriously ill and she went early, at 7.30, to have peace and quiet. How this woman who complained saw torchlight at 6am I don't know as this group didn't make it to the pool till about 11 and then wondered why they couldn't get a lounger. The fracas in the lobby was when a younger man looked at an older guest and said, "You're too old for me to fight" and another passed a elderly guest swimming and called her a selfish cow.No wonder someone thought he would be better off in Benidorm!
I myself seldom sat at the pool amd wondered why this woman didn't sit out in the beautiful,spacious grounds.
In my opinion this age group have been given everything they wanted all their spoilt lives except a good grounding in spelling - manor/manner:agest/ageist:there/their.
We have been going to this hotel for years and the food is excellent - maybe this woman prefers burgers and chips!
Who was being ageist with this comment: "their age mixed with acohol.....showed their true colours"? Which were ?? Does she claim to have known them all before this holiday?
Also, for information, it was the more elderly guests who claimed that they wouldn't come back if the 'manners/manors' of young folk were going to spoil their holiday.
It was one of the older guests who asked the management to intervene, not the younger ones whose only answer to being denied something they wanted was to make loud, nasty comments.
I hope she doesn't ever stay at this chain again (was this a threat or a promise?) as until her and her peers' arrival there has never, while I was there, been such an unpleasant atmosphere.
Grow up and don't expect everything to go your way!
- Also Known As:
- Shangri-La`s Rasa Sayang Hotel
- Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
- Shangri-La`s Rasa Sayang Resort And Spa
- Shangri Las Rasa Sayang Hotel
- Rasa Sayang Penang
- Shangri Las Rasa Sayang Resort
- Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
- Official Description (provided by the hotel):
- Rasa Sayang Resort and Spa is a luxury resort at Batu Feringgi, one of the most inviting beaches in Malaysia. George Town, the oldest colonial city in the country, is less than an hour away by complimentary shuttle, and offers a fascinating mix of Chinese, Malay and Indian culture. ... more less
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