My disappointment comes from the price paid against the services received. 250 dollars a night for a tattered room with dirty and ripped pillowcases, a broken bedside table lamp, a very dirty mosquito net, a room right at the edge of the pool so there was never a quiet moment or a private reading on the porch (which had the only uncomfortable hammock of the whole Yucatan) hour. The staff was kind but untrained, breakfast dreadful (we walked out of it, processed food and stinky room). The island is amazing, the view from the room great,and if I would have paid 100 dollars per night I would have been very happy. 250, no way.

Beautiful location for the hotel and that is what you pay for. The rooms are a bit tattered and dark. Nothing is very clean. The staff are pleasant but essentially they are untrained teenagers. Breakfast was crap. In this amazing place to have processed foods seems out of place.

The hotel is charming, nothing to say about that. However, the argentinian receptionist wasn't nice and motivated and wasn't doing his job correctly. This really disappointed us and we will probably choose another hotel next time. Also, the breakfast is not really good, which is a shame in such a nice hotel.

Arriving: was ok .. when we arrived to the front desk they were polite there was a young lady with spanish accent I am sure she is from Spain so nice and with as mile all the time. Mr.Abraham the gentleman I did my reservation was so friendly and kind and answered back my requests and doubts all the time TWO BIG THUMPS FOR HIM!!!! the room number 14 was beautiful and clean there was a problem with the air condition when we return for lunch there was water everywhere I went to the front desk around 8:30 pm and the Spanish young lady asked to the guy who fixes the air conditions the mexican guy said " sorry until tomorrow because it is too late " and I said it is not late, don´t worry I sleep late so he had to do it he had no choice ... but he couldn´t do it he tried and tried over and over again but he insisted was too late and could´t see anything....suddenly came a couple from spain I think they are in charge of this beautiful hotel and the gentleman fixed it and only took him 20 min so friendly and the couple they said sorry for the inconvenients and for the time but the problems was solved and we never had another problem with the air condition the rest of 5 days we stayed; for this couple 2 BIG THUMPS FOR THEM !!!! THANK YOU SO MUCH !!!!!!!!
The restaurant was clean and the continental breakfast was well served and all the time we ordered from the menu . delicious very mexican style.
I can tell you We spent such a wonderful days at xaloc resort and Holbox is such a amazing place in those days they were celebrating a mexican saint .."San Telmo" they had fiesta all the time with live music around the beach area; people were so friendly and kind....
When we went to downtown there is a italian restaurant named " LA CUEVA DEL PIRATA . (THE PIRATE´S CAVE) WOW!!!! amazing food well served and so polite and friendly , we went 2 times there asked for Lobster Pizza .... ANOTHER TWO THUMPS FOR THIS PLACE ...... as well if you want to eat sweet bread go to" KY WAAH BAKERY " the bread is so delicous I can tell this is the most delicous bread I´ve ever eaten in my whole life ... believe or not ..... there is a lady with a portuges accent she was so friendly ....
The only negative yhing is The restaurant named " EDELYN" located downtown right in the corner .... dirty place, no friendly, we asked for some food and they said they don´t have bread at that time 5:30 pm MMMMM ???? amazing no bread at that time so we asked for a pizza because it was the only thing they had at that moment BAD BAD BAD ... for them two thumps down " I will never return to this place Edelyn Restaurant ...

I can tell you ...... I WILL NEVER FORGET MY DAYS IN HOLBOX AND IN XALOC RESORTS ...MADE MY DAYS UNIQUE......AND I AM LOOKING FORWARD TO RETURN ONCE AGAIN ... THANK YOU ALL ......