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BEST WESTERN Inn On The Hill – reviews, photos

365 Guelph Street, Georgetown, Ontario L7G 4B6, Canada
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BEST WESTERN Inn On The Hill
Ranked #1 of 1 hotels in Georgetown
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    5
    6
    5
    2
    5
Date Rating
Fredericton, Canada
Senior Contributor
26 reviews 26 reviews
Reviews in 10 cities Reviews in 10 cities
55 helpful votes 55 helpful votes
“Never again!”
1 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

This is the hotel you do not want to go. We arrived for a called ahead check in for 2 p.m. on New Year's Eve Day and were met with the receptionist who thought we were her clients that she did not have to lift a hand. We advised of the prearranged phone call. She after discussion admitted us in, oh thank you so much, and then advised us that do to previous history with New Years parties she would need to take a second swipe of our credit card in case there was damage to our room.. Mr. Sax said specifically to Ms Receptionist, this means then after travelling all night and waiting for you to give us a check in okay, that we will not be bothered with parties from adjoining rooms.. she totally agreed. We went to visit an older adult, were back in the room by 9, only to have a romping party accuring next door. Mr. Sax walks to reception... guess what, we are the ones the need to move, even though we have put down this extra credit card charge in the event of damage... go figure. I went to Reception left my card, my work contact information, my personal contact information as I needed to understand why we were the ones who had to own this situation... It has been 8 days now, not one response, BTW matteress at both rooms are terrible.. Would I go again? Never, the worst hotel reception I have ever experienced... Trust me, read my reviews.... it takes me a long time to rate a hotel at this low service level. Not nice, not good... breakfast is deplorable.

Room Tip: there are other hotels in Georgetown or close by it would be worthwhile to check out.
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask saxophone about BEST WESTERN Inn On The Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Multiple Stays - No problems”
5 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

We stayed at this hotel on multiple occasions from April - December 2011 while visiting family in Georgetown. Staff was always courteous and easy to deal with. The rooms were affordable, clean, comfortable and well kept. We have a 1-year old and the room was big enough to accommodate a pack n' play.

We always enjoyed the continental breakfast, especially the waffles. Requests for lower level rooms at the rear of the hotel were always accommodated. Should we need to stay in hotel again we would return.

Recommend booking online to save $$$.

Room Tip: Book online. Requests for specific rooms were acknowledged. Rear of the hotel is quieter as many tru...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitby Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Clean and Comfy”
4 of 5 stars Reviewed 16 September 2011
1
person found this review helpful

Being the only hotel in Georgetown, you really don't have a choice but to stay here. I recently spent 3 nights in this hotel and have no complaints about cleanliness or service by the front desk. The room was clean and comfortable with lots of light. Window in room did open which is a great feature when in a hotel. The area is quiet and location is close to stores and restaurants. I was on 2nd floor and the only drawback is there is no elevator to get luggage upstairs however one of the front desk staff did offer to help.
There are a couple of areas that do need to be looked at. On check in I was asked to pay the bill up front to save desk time when I checked out??? and I was also told that even though my room was in the front on second floor the parking spaces in front of hotel were for "guests" so I need to park at the side of the building or at the back. I did park at the back and the first morning I had a pile of garbage bags blocking my entry to car and the second day I had a huge puddle of water blocking entry to my trunk (I am not sure what water was from but it was only around my car).
The only complaint I had was a very loud "fan" (I assume it was on the roof) would come on at about 7:30 pm and continue through the night. This was a little irritating. I did inform the Front desk on checkout and they assured me Maintenance would be notified. I do recommend this hotel to any Georgetown travellers.

Room Tip: 2nd floor king bed room is the only way to go
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
21 September 2011
Thank you for taking the time to write a review. Your feedback is important as it assists us in maintaining and improving our high standards. We hope you will visit us again the next time
you are in the area.
The team at the Best Western Inn on the Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guelph, Canada
1 review
“I'd rather have spent the night in my car”
1 of 5 stars Reviewed 15 July 2011

I was very disapointed when I arrived at this accomodation, because it did not meet my expections from what I had seen online. The motel most definitely needed to be updated, both the interior and exterior were very rundown looking. The taller gentleman at the front desk did not provide us with adequate customer service. The rooms themselves were average, however they appeared clean. During our two night stay, the blonde lady who cleaned our was very friendly and attentive, we did recieve clean towels everday. However, the continental breakfast was not very good, as there wasn't much of a selection, and the pasteries they did offer were extremely dry. This accomodation hardly had any amenities, not even a pool! I felt that i was overcharged for what I got. Overall, I was not happy with the Best Western Inn On The Hill and would not stay there again nor reccomend it to anyone I know.

  • Stayed June 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Debbie Reid, Guest Relations Manager at BEST WESTERN Inn On The Hill, responded to this review
21 July 2011
We are concerned about your comments/ratings as outlined in the survey.
We usually provide a welcome call to ensure guests are satisfied with their accommodations.
We were not made aware of your displeasure during your stay or at check-out, allowing us to
address your concerns.
We do apologize for not meeting your expectations.
The team at the Best Western Inn on the Hill
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Winnipeg, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very nice accommodations and location, will visit again in the fall”
4 of 5 stars Reviewed 1 June 2011
1
person found this review helpful

Very nice units and cost effective. Close to Toronto allows for visiting the city and have good rooms without the high prices of a big city

  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask blubird65 about BEST WESTERN Inn On The Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Reid, Front Office Manager at BEST WESTERN Inn On The Hill, responded to this review
13 July 2011
Thank you for your positive feedback and patronage. We are glad you were comfortable with the room and our location. We hope to see you again soon!
Warmest regards, the Team at the Best Western Inn on the Hill
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Additional Information about BEST WESTERN Inn On The Hill

  • Best Western Georgetown
  • Georgetown Best Western
Address: 365 Guelph Street, Georgetown, Ontario L7G 4B6, Canada
Price range (per night):* INR6,822 - 7,661

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