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Four Points by Sheraton St. Catharines Niagara Suites – reviews, photos

3.0 of 5
3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Hotel amenities
Four Points by Sheraton St. Catharines Niagara Suites
Ranked #1 of 1 hotels in Thorold
4.0 of 5 stars 124 Reviews
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124 reviews from our community

    Trip type
Traveller rating
    55
    52
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    4
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Date Rating
Ottawa
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Clean, comfortable, central location”
4 of 5 stars Reviewed 23 November 2011

We stayed at this hotel for one night while down for a funeral. I hadn't been to the hotel since it changed from the old Embassy Suites brand. We had a family suite for 3 people and it was quite spacious and comfortable. The kitchenette made it convenient for making easy meals and storing drinks. The beds were very comfortable and having 2 bathrooms made it alot easier for multiple people to get get ready at once. My only minor complaint is that the shower in the smaller bathroom was very small and I found it hard to not soak the tile around it (the shower curtain would suck into the shower when it was on).

The staff were very friendly and we were able to get Late checkout without incident. It's too bad we didn't get to enjoy the restaurant or the Spa, maybe next time!

The Hotel is in a nice location within minutes of the Penn Centre for shopping and restaurants. It's also close to Brock University, in case you're visiting students.
The best part of the whole experience is something relatively small but it shows the Four Points philosophy. On the kitchenette cupboard in the room were two bottles of water, and a sign on them that said: "It's just water, of course it's free!".

I will definitely return the next time I'm in town!

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask archergirl2000 about Four Points by Sheraton St. Catharines Niagara Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review
7 December 2011
Our sincere condolences to you and your famliy for the loss of your loved one. I'm sorry that you had to visit us under these circumstances however I'm glad that we provided a great stay for you and made the best of the situation. I hope that you will be able to visit us again for some relaxation and fun in the Niagara area soon.
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Dallas, Texas
Senior Contributor
46 reviews 46 reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
“Not bad, but not a lot of choices in the area”
4 of 5 stars Reviewed 5 November 2011

This was a quick one night stay as I had business at the University early the next morning. There is not a lot of high-quality choices in St. Catharine's (honestly I think this is really the only major brand except Holiday Inn). But this place wasn't that bad. It looks like it was renovated in the last couple years.

*Comfortable room. Bathroom was adequate and the bed was quite comfortable.
*Room service was pretty good. Good selection and it was delivered within about 30 minutes.
*Good mix of US and Canadian channels on the TV.

I wasn't able to check out the gym or anything but I would stay here again when I'm back in the area.

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jeff_In_Dallas about Four Points by Sheraton St. Catharines Niagara Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review
7 December 2011
Thanks for choosing to stay with us when you were visiting Brock University. I'm happy to hear that we met your expectations for your quick visit. Hoepfully you will be able to join us again and enjoy some of our local wineries and attractions.
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Ontario
1 review
“Good Stay”
4 of 5 stars Reviewed 3 November 2011

I was there for my best friends wedding and the wedding block was at this hotel. The hotel was quiet and clean and the staff was very efficient at the front desk. Rooms are an excellent size and very clean. The property does need a bit of updating, it’s starting to look a bit old....but this did not affect my stay. Beds were pretty new and very comfortable.

I ate breakfast in the on-site restaurant; it was delicious! My only complaint was that my family and I were the only ones eating, we had ordered simple breakfast food and it was an extremely long wait - at one point I believe the comment from the table was "did they have to go out and get the chicken to lay the eggs?".

Overall great, clean and efficient stay! Thank you and I will be back!

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Sarah D about Four Points by Sheraton St. Catharines Niagara Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review
7 December 2011
I'm glad that you had a great time when you stayed with us for the wedding. Thanks for sharing the comment on the breakfast experience. I will certainly discuss this with the Executive Chef for follow up. Join us again for the Winter of Lights or Ice Wine Fesitvals in December and January and then relax witha visit to our onsite spa!
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Milton, ON
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Great staff”
4 of 5 stars Reviewed 31 October 2011

The staff at the hotel is very helpful and great to deal with.

The rooms are a good size and clean.

The hotel is close to wineries and the mall. It's a good location (right off the highway).

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LovingTravel17 about Four Points by Sheraton St. Catharines Niagara Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review
7 December 2011
We certainly appreciate your time in sending in a review. Thanks for staying with us and we hope to see you again!
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PA
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
2 helpful votes 2 helpful votes
“Great Stay”
5 of 5 stars Reviewed 19 September 2011

When it comes to pet friendly hotels, this is one of the best we have experienced. The room was very clean and bright with plenty of towels and a comfortable bed. The A/C and heat worked well and the room was quite, we did not hear a thing during the two nights we stayed. The location is convenient and we will stay again (with or without our dog) when the opportunity presents itself.

Room Tip: The rooms on the back of the hotel get great morning sun.
See more room tips
  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask drewmise about Four Points by Sheraton St. Catharines Niagara Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review
20 September 2011
I'm so happy that you had a great stay with us! Thanks for sharing your comments and we look forward to having you stay with us again when traveling to the Niagara area.
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Additional Information about Four Points by Sheraton St. Catharines Niagara Suites

  • Four Points Thorold
  • Sheraton Thorold
  • Four Points Sheraton St Catharines
  • Thorold Four Points
  • Thorold Sheraton
Address: 3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Price range (per night):* INR7,549 - 11,855

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Four Points by Sheraton St. Catharines Niagara Suites
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