I booked this hotel for our honeymoon. €210 for a senior suite. Was high but It looked perfect..!! We arrived to be told we could not check in as the 1 member of staff was assisting another guest currently and to come back in 15 minutes. We checked into our 'honeymoon suite' to complete shock, it was a room (a nice room) but a standard room with a small shower (that flooded) on suite. I said to Francesca that we had boked the honeymoon suite and she said that this was it..!! The next morning we got up for breakfast (we had to our room was next to the kitchen and you could hear them talking) to find the hotel had 4 rooms but only 3 tables so we had to wait to eat what I can only describe as a pitiful selection for breakfast. We went into Radda and spoke to the Tourist information who checked us into the Hotel Radda which was a fabulous hotel with stunning views deluxe room €140. we checked out and Francesca said oh we have a better room available today. The honeymoon suite is supposed to be the best room. I returned and looked on the website to see the costs and they were quite a bit cheaper than our quote. I have worked in the travel industry for many years and I have never known a hotel to so mislead by product and service. A word AVOID this hotel at all costs. Book into the Hotel Radda which doesn't look brilliant on the website but really is beautiful.!

We stayed five nights and wished we could have stayed longer. The food was tremendous -"The best meal we've had in Italy!" Hospitality was fantastic. We're going to tell all our friends to stay here if they come to Italy.
Mike & Mary

We stayed at this place for 5 nights the first week of October. The bathroom door didn't close, the shower flooded, there was no heat. The gal who was running the place was unflexible in serving breakfast...etc. She offered to book us a tour through a winery every day we were there, but it never happened. The rooms weren't clean, the bedding smelled. The positive was that the view was incredible. But for the money, you can get pretty great views at many hotels in Tuscany, this one is way over priced. For the same money we stayed in a great small hotel in Rome and a great small hotel in Venice, both of which I will give high raves about. Avoid this dump at all costs. If we hadn't had to prepay, we would not have stayed more than one night. As there was no phone we couldn't even call our agent to have her get us out. Bad bad experience

I had made my reservations for September 15 to 21, 2006 through venere.com on January 22, 2006 and then followed up by obtaining a confirmation from Castellare De' Noveschi a few days later. On September 1, 2006, the manager of Castellare De' Noveschi, Manuela, called to inform me my reservation would have to be canceled due to a city water system problem that would not be fixed until the end of September. She suggested we stay at a nearby hotel, Hotel Radda and faxed me that information. After reviewing the property on line, I elected not to go there and made reservations elsewhere. Unfortunately, my credit card information had been given to that hotel by Castellare De' Noveschi and I recieved a charge of 240 Euro on my American Express card for not honoring a reservation which I did not make nor confirm in the first place. To make matters even worse, when we were in the Chianti area my husband and I stopped by Castellare De' Noveschi on September 16 just to see the property where we had originally wanted to stay. The Castellare De' Noveschi was open for business with guests arriving and leaving and no hint of a water system problem in the entire tiny town. The owner was present and thought we were arriving guests but didn't speak english very well so he called the manager, Manuela, and ask her to speak with me. She thought I was the the mistaken arriving guest and proceeded to tell me what a wonderful room she had for us. It was after I explained to her who I really was that she realized she had been caught in her own false statements and admitted that they had double booked and that was why my confirmed reservation was cancelled. I can only guess that the other guest had not booked through venere.com and was paying more and that is why we lost our room one week before our departure for Europe. The Hotel Relais Borgo di Stigliano, also close to Siena, was our replacement and a wonderful place to stay. Just as quaint and much more convenient to highway access.