We were so disappointed with this hotel. We booked it because we were going to be visiting family in the area. It rates itself as a 4-star hotel and restaurant and from our experience it didn't live up to a 4-star rating.
The land is impressive. There is lots of room and we were appreciative of that for our 7-year old daughter. The hotel itself was desserted. The indoor pool wasn't open (it was empty) and even if it had been there was a 10 Euro per person per day charge to use it. The outdoor pool wasn't heated and while our daughter braved the cold water, we listened to workers mowing the lawn around us.
The restaurant was complete disappointment. We spent almost $75CAD on three plates of pasta, one beer and two bottles of water. The food was only okay. The only plus side was that the server was polite and friendly and efficient. The breakfast in the morning was plentiful, but the coffee came from a machine and was terrible. We asked the server to make us a capuccino and he did that.
The hotel charged 3 Euro for one hour of internet, which didn't work in our room because the walls are so thick. We ended up sitting on the floor just inside our open door in order to get a signal.
There was black mould on the skylight in the bathroom and the room smelled very musty especially when the air conditioner was on.
We received no assistance in terms of tourism in the general area and really just found this property to be such a disappointment.
- Masseria Chiancone Torricella Martina Franca
