My wife and I have booked one suite with sea view at the Palazzo del
Corso (5*L) in Gallipoli (280Eur x night) with two days notice.
When we arrived at reception in the morning even if it was not yet time
for checking in it was our intention to leave our luggage there, made
registration formalities and proceed in our Salento tour.
Everything has been arranged, except for one thing, the person in charge
told us that there was a misunderstanding and the reserved room was no
more available, it was available only one junior suite with no view at the
first floor, no longer the suite at the second floor with sea view.

I have complained since this is not the right way of behaving, being the
hotel rated as a 5*L they were supposed at least to inform by phone (they
had my mobile since the time of the reservation). And in such case
usually same rated hotels offer higher standard treatment for same reserved
booking fee and/or a excuse letter at least since it was their fault.

The room was nice and quite, cleaning standard was good.
Amenities were poor, no bathrobe available, only one shampoo and bathsoap, no conditioner, no comb, no teeth brushes, and only one small shower with malfunctioning mixer tap unable to properly regulate hot and cold water.

After we had a shower and out for dinner, evening time servant entered the room to arrange the same for the night (closing curtains, checking everything in order...), that's fine... but it is unacceptable they to fold the wet/used towels and mats in original position as unused, they were supposed to change or leave them... it would be better.

Above cannot be accepted for that rating.

Breakfast was nice, waitress were welcoming and considering the usual Italian style in breakfasts acceptable but not excellent....

Overall considering what Gallipoli can offer, it would not be bad if rated as 3*, perhaps they think that poster beds and plenty velvet and carpets are enough to cheat you.

we were offered a smelly room overlooking the parking lot. it is not in the old charming city. we left and stayed in there other hotel,palazzo mosco, which was also pretty awful and left after 1 night rather than 2 as planned

We stayed for four nights at this hotel and on the whole would agree with the previous review, we also stayed in one of the suites which are stunning with two bathrooms and are spacious. Good aircon and huge bed. Toiletries smelt nice but basic. Didnt think youy needed two bathrooms and it would be more effective it the downstairs bathroom was made into a bijou kitchenette. The staff where all very nice and accommodating with language barrier. One girl in particular on reception was exceptionally helpful (she had worked in Bath for 6months). The room was serviced twice a day and it was so nice to come back after an eveing out to find all clothes re-folded and fresh towels provided. I agree however, that it would have been more impressive had there been some little extra's provided in the room, in particular perhaps tea & coffee facilities (despite this not being common practice in european hotels) and a greater selection in the mini bar, also a DVD palyer. Breakfast was very basic, we were only offered cheese & ham, on the saturday (last day) not much choice for those of us that cant eat bread or pasteries. Because of the time of the year the terrace and jacuzzi were not in operation which was disappointing as it was hot enough to spend days on the beach further up the coast. There was a great restaurant with excellent wines and food turn left from hotel 2nd left about 300 meteres towards the old town, on Via Quartini if you stay at this hotel you must go, from the outside it just looks as if it is just a wine outlet, go inside you can watch the chef cook and he is wonderfully friendly. We stumbled on it one lunch time, and ended up going again on our last night the food is that good. If like us you want a night in and order a pizza dont go for 'grande' they are HUGE!!!

Good location on main shopping street and 5 mins walk from the old town. Stayed in one of the grand suites and the accomodation is beatifully appointed, the staff very efficient and your are well looked after. However it lacks character. Maybe because it is small but they also miss out on what I would call the attention to detail that I would expect from a hotel rated as a 5 star lusso . What I mean is that the little things were missing that make a stay memorable. We had just come from a 4 star hotel (at half the price) where they made sure that every day there was fresh fruit, and upon returning to the room they had always left something different maybe some fresh flowers, next day a couple of chocolates, a magazine etc. The cost minimal and I would have liked to have had this in such a highy classed hotel. I have given it an above average rating because they do nothing wrong and the roof terrace where we had breakfast was excellent, but it is just a bit sterile and not the best value.