It was a huge pain to get to this location but once we were there, we fell in love. I was under the impression that the hotel was close to the city -- IT IS NOT. We didn't have a car (or directions to the place, for that matter) so our taxi driver was so sweet to ask around for us and eventually get us there. We also had to call when we arrived and they arrived about 10 minutes later. Our room was an apartment. It was perfect. The only drawback is that we arrived around 9pm and didn't have any food. Walked in to Piano di Sorrento and got some crackers and a bottle of wine. Friendly people all over the area. The view of the bay was excellent. We made our own food, which is nice after day after day of restaurants. Drank some local wine. Went to the local little market (thanks Luigi!) for groceries. No terrace but big window overlooking the bay. We didn't need the pool but it's just a 5-minute walk. If we had the money we would buy the place.

The website promised us a swimming pool, a nice garden, a terrace and parking for our car. None of these were present. As a matter of fact, there wasn't anyone to let us in when we arrived. We had to ask the owner of the swimming pool further down the street if he had a telephone number so we could call the owner of Residence L'Incanto.
After half an hour, his sister showed up. I must say she was very friendly, and not surprised at all when we told her we did not want to stay (although we had booked 5 days in advance via the website). It wasn't the first time she had seen people who were disappointed by what they saw. If you want a nice holiday, do not book this residence without swimming pool, terrace, or garden view (we had 1 window: it was facing the street aka the "parcheggio").

We did something we never do...

We went to the same place two summers in a row! Residence L'Incanto in Piano de Sorrento is absolutely breathtaking, reasonably priced, clean, and family run (Hats off to Antonio and his sister!). It is comprised of eight to ten apartments which have access to beautiful terraces overlooking the Sorrentino coastline. Some of the apartments are even lucky enough to have a private terrace. There is an amazing pool about 200m up the road which overlooks the coastline as well. There are many smaller beaches in the area that are perfect for children learning to swim. There's a family run grocery store at the start of the turn-off for the house with lots of goodies to eat. Make sure that you know where to turn off; it is easy to miss. Watch for the signs! A car is necessary, but well worth it.

After we leaved a four star hotel in Sorrento because of some problems with the reservation, we arrived at Residence L'Incanto. I made the reservation through Internet, in two hours we had the keys and everything was OK. The room was beautiful, very new and clean. The pool is 100 meters away and very beautiful and for the ones who prefer the sea, the beach is 15 minutes away by car. You can find parking spots on the street. But what I liked the most was the terrace, at the last level of the building. From there you have a magnificent view of both the sorrentine coast and the gulf of Naples. I was very satisfied with the staying at L'Incanto and I would come next year also.