we booked last minute on latedeals.com this was a thomas cook holiday the hotel was described as 4star plus and all info on websites showed a good report. arrived early morning after a night flight given our room 117 not a bungalow as expected ,a 3 story complex with no lighting could hardly see the room number on the door. room looked pretty basic but as exhausted after flight left till the next day to complain. air conditioning noisy. a generator right under our room running all night and a noisy road with traffic all night. when complained i had to see the reservation manager who didnt turn up, next day when waiting again nearly asleep in resception the receptionest said she would move us at no cost to us why she thought we would have to pay i dont know. we were moved to the front of these rooms which did help on the noise. the rooms still only 2 star by my rating although i did get the hairdryer i was supposed to have.
rest of the complex was good meals good ,beach towels sunbeds and umbrellas provided. old town of malia lovely but the new part is for party people. i am writing to abta thomas cook and latedeals.com to complain about the wrong info i was given.the last day at the hotel was the worst no rooms to book out of our room by midday not flying till 6.30am. the room we were given to change in the dreaded 117. my husband went up to check this room just before leaving the hotel at 3.00am and the room still open had all the towels the 4 parties that left that day still on the floor so it looked like it was not going to be booked out. i will be looking for answers to why this part of the complex was bookable but not shown on the site.

Just got back from a week B&B at the Kernos Beach Hotel which lies right on a nice beach, & is situated on the main Beach Road between Malia & Stalis, being about a 10-15 min walk from both.

These resorts would not appeal to those looking for a piece of traditional Cretan life, but would be suited to those seeking a day on the beach with water sports followed by a huge choice of restaurants & bars (Malia especially).

The rooms in the main hotel complex are extremely basic but well maintained & clean, there is no kettle or cups/mugs so didn't make a cup of tea for a week! The choice for breakfast was plentiful & another English couple we met said that their evening meals had been good. On site there is a large pool which provides an alternative to the sea, crazy golf & 2 all weather surface tennis courts (which looked to be in good condition), a small shop, cafe, & beachside bar.

The hotel is set amongst large gardens meaning the sound of grasshoppers was relentless for 18 hours a day, everyday.

Reviews about this hotel before I went proved few & far between - once I arrived I realised why. The hotel is mainly occupied by our European, and in particular, German cousins - this meant 1 out the 17 satellite TV channels proudly advertised by Olympic were in English!

Overall this hotel was a little pricey, & although I would not deter somebody from staying at the Kernos Beach I would say that calling it 4* (as the Olympic holidays website does) is extremely generous & did lead to false expectation. If this hotel had been given a 3* rating & had cost £150 less than the total price I would have no hesitation in recommending it to anyone.