The Edgewater is a beautiful hotel with spacious rooms and a great view of the lake which is within a minute’s walk for a relaxing stroll. Or you can just chill out in your room or just outside and enjoy the tranquility.
That is, you could do so, unless you happen to be there on a day when there is something going on next door, as there was when I stayed there, in which case the windows in your room will be vibrating from the music, and you will hear the pounding base until 1 am. The front desk made it sound like it was a club or a reception site. There apparently isn’t anything that the hotel can do about it, nor, according to them, is there any point to moving you to another room because they claim that the noise is as bad in every room. As the evening progressed, the sound got louder and louder. The noise was so bad that at night we could hear it over the sound of our white noise machine. At 11:45pm, when we complained again, they offered to find us a room at another hotel—something they did not do when we first complained about at 6pm! The manager apologized for “the inconvenience”. In my book, being unable to sleep because of noise is deprivation of a basic necessity that one expects from a hotel; it is not an “inconvenience”
So much for the “long twilight evenings (to) unwind and enjoy the relaxed atmosphere” advertised in one of the hotel brochures.
It could have been a great stay. So, before you book a room there, enquire about the situation next door, unless you want to relive your days at a Club Med. Unless they fix that, you might as well be staying at a backpacker’s motel—nothing wrong with motels, but you know what to expect when you stay at one.
By the way, if you do decide to stay there, I’d suggest that you pick a room without any neighbors above you—the sound insulation seems to be non-existent.
If the Edgewater had any consideration for their guests they would close the hotel down for the day(s) that this sort of event happens, but their basic attitude, based on our experience, is a complete disregard for their guests’ welfare. This was made most clear to us, when we told the duty manager that they were going to get a scathing review on TripAdvisor, he said, and I quote, “Good luck with the review on TripAdvisor”!
Room Tip: Do not take a downstairs room. Stay away from the left side of the hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Edgewater is very sorry for the situation during your stay, preventing you from enjoying a restful night at our usually tranquil location.
The music came from the nearby vineyard as they hosted their biennial music festival. Unfortunately a change in the direction of the wind during the evening accentuated the direction of the music, affecting Edgewater more than we would have anticipated (and we believe further afield in Wanaka). The event finished at 12.30am.
As it was a long holiday weekend, Edgewater was fully occupied and we were therefore unable to offer an alternative room for you. However, given the weather and wind conditions it may not have made too much difference in this particular instance.
Again, please accept our apologies.
Best wishes,
Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC