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Edgewater – reviews, photos

4.0 of 5
Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Hotel amenities
Edgewater
Ranked #9 of 21 hotels in Wanaka
4.5 of 5 stars 93 Reviews
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93 reviews from our community

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Traveller rating
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Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great food, great view, good value”
4 of 5 stars Reviewed 8 February 2012 via mobile

Readonably modern, clean and good service (staff are a good blend of tourists / locals). Depending on the room, the view is lake / mountain and is incredible. Winter is awesome and laying on the grass in summer by the lake is equally stunning, good running track along lake from resort too. Close to Wanaka as well. Well worth a look! Food is awesome, always a top chef on board and the food is a reflection of this. I'm a business traveller and they have always made me feel welcome.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jasfirenz about Edgewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Pearse, Public Relations Manager at Edgewater, responded to this review
20 February 2012
Thank you for taking the time to share your experience of staying at Edgewater. We look forward to welcoming you back on your next business trip to Wanaka.

Best wishes,

Sarah
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Sydney, Australia
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Sensational spot”
5 of 5 stars Reviewed 7 February 2012 via mobile

This is a senstational spot to take in the beauty of lake wanaka and the amazing mountain scenery. The restaurant is excellent with a great menu, friendly attentive service and superb views across the lake.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Paul L for Wanaka
Ask Paul L about Edgewater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Pearse, Public Relations Manager at Edgewater, responded to this review
20 February 2012
Dear Paul,

Many thanks for taking the time to share your experience of staying at Edgewater. I am pleased you had a wonderful stay with us and we look forward to welcoming you back again one day soon.

Best wishes,

Sarah
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Farnham, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
“Good hotel,”
4 of 5 stars Reviewed 5 February 2012

This is a nice hotel with a good location and very nice suites, I can sympathise with 'bearsfolks' review tho', I was probably at the party this reviewer talks about, and have to say I would have been a bit fed up if I hadn't been at the party.
Food was ok, Bar Staff very nice although did find the reception staff not so great,
If this was my Hotel I would definitely change the facade of the hotel blocks as you drive in, they look like Butlins in the 60's with these HUGE numbers on each block.
Only other downside is the hotel is rather isolated, it is a long walk to a bar/restaurant or shop.

Room Tip: The suites are definitely worth the extra
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by stephenshelford for Wanaka
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Pearse, Public Relations Manager at Edgewater, responded to this review
9 February 2012
Dear Stephen,

Thanks for taking the time to let us know about your visit to Edgewater. We are pleased you enjoyed your stay with us.

We do have quite large numbers on our accommodation wings which we chose to make it easier for guests to find their way around.

The 15 minute stroll along the lakefront and through the poplars into the heart of Wanaka is enjoyed by our guests and it is only a few minutes drive via road. Edgewater’s lakefront location provides a tranquil, yet accessible haven for our guests (many of whom come from large cities) within easy reach of the boutique town of Wanaka.

Best wishes,

Sarah
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lafayette hill, pa, usa
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“Total disregard for guest's basic comfort”
1 of 5 stars Reviewed 5 February 2012

The Edgewater is a beautiful hotel with spacious rooms and a great view of the lake which is within a minute’s walk for a relaxing stroll. Or you can just chill out in your room or just outside and enjoy the tranquility.
That is, you could do so, unless you happen to be there on a day when there is something going on next door, as there was when I stayed there, in which case the windows in your room will be vibrating from the music, and you will hear the pounding base until 1 am. The front desk made it sound like it was a club or a reception site. There apparently isn’t anything that the hotel can do about it, nor, according to them, is there any point to moving you to another room because they claim that the noise is as bad in every room. As the evening progressed, the sound got louder and louder. The noise was so bad that at night we could hear it over the sound of our white noise machine. At 11:45pm, when we complained again, they offered to find us a room at another hotel—something they did not do when we first complained about at 6pm! The manager apologized for “the inconvenience”. In my book, being unable to sleep because of noise is deprivation of a basic necessity that one expects from a hotel; it is not an “inconvenience”
So much for the “long twilight evenings (to) unwind and enjoy the relaxed atmosphere” advertised in one of the hotel brochures.
It could have been a great stay. So, before you book a room there, enquire about the situation next door, unless you want to relive your days at a Club Med. Unless they fix that, you might as well be staying at a backpacker’s motel—nothing wrong with motels, but you know what to expect when you stay at one.
By the way, if you do decide to stay there, I’d suggest that you pick a room without any neighbors above you—the sound insulation seems to be non-existent.
If the Edgewater had any consideration for their guests they would close the hotel down for the day(s) that this sort of event happens, but their basic attitude, based on our experience, is a complete disregard for their guests’ welfare. This was made most clear to us, when we told the duty manager that they were going to get a scathing review on TripAdvisor, he said, and I quote, “Good luck with the review on TripAdvisor”!

Room Tip: Do not take a downstairs room. Stay away from the left side of the hotel.
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Pearse, Public Relations Manager at Edgewater, responded to this review
6 February 2012
Edgewater is very sorry for the situation during your stay, preventing you from enjoying a restful night at our usually tranquil location.

The music came from the nearby vineyard as they hosted their biennial music festival. Unfortunately a change in the direction of the wind during the evening accentuated the direction of the music, affecting Edgewater more than we would have anticipated (and we believe further afield in Wanaka). The event finished at 12.30am.

As it was a long holiday weekend, Edgewater was fully occupied and we were therefore unable to offer an alternative room for you. However, given the weather and wind conditions it may not have made too much difference in this particular instance.

Again, please accept our apologies.

Best wishes,

Sarah
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Queenstown
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A great spot for a weekend getaway”
5 of 5 stars Reviewed 3 February 2012

A great spot for a weekend get-away, the suite was huge, big lake views and spacious outdoor balcony. We received a really warm welcome from Naoko and she told us all about the plentiful resort facliities at the Hotel - we were travelling with our 5 year so the trampoline, playground and big outdoor spaces were put to good use. The tennis court and jacuzzi also was well used. Next time we will stay longer as one night was not enough. Thank you Edgewater - we will be back.

Room Tip: Second floor rooms have great lake views
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah Pearse, Public Relations Manager at Edgewater, responded to this review
6 February 2012
Thank you for taking the time to share your experience of staying at Edgewater. It sounds like you had a wonderful time staying here and enjoyed the facilities that we have on offer. We look forward to wecloming you back here again.

Best wishes,

Sarah
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Additional Information about Edgewater

  • Edgewater Hotel Wanaka
Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Price range (per night):* INR9,003 - 23,990

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