We stayed at Archway Motels in Wanaka for two days. The rooms were spacious, though they were basic. Location was perfect and the motel offered ample parking space. However, towels were worn-out and old, and had numerous marks. When we requested the management to replace the towels, we were told that these are bleach marks and the towels otherwise are not dirty. We strongly suggest the management to relace all their towels.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 April 2011
Welcome And thank you for providing highly valuable feedback. You were 100% correct about the bleach marks that were on those towels and this is a new problem which has developed with our new supply of luxury towels purchased. Each towel cost $30 whereas most commercial guest towels are around- $6-$10 each. We decided to invest in better quality, bigger and thicker, luxurious coloured towels- biege, brown & grey mist to match the new Duvet covers & new interiors. What we did not realise at the time was that - bleach products used with facial cleansers & hair dyes would strip the colour in patches. We have since replaced many of these quality towels involved . However- your towels were only a few months old & extremely clean. Most guests actually comment on the quality & feel of the towel that we use. We do appreciate a bleach mark may look like an "unclean" towel which was not good enough so thank you.As suggested we have had to invest in more towels- white this time. We apologise and we welcome you warmly back to Archway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC