There are so many issues with this resort it is hard to know where to start. First of all the resort has added additional accommodation over a period without increasing the facilities to cater for the extra guests. As a result the pools are overcrowded and noisy, there is often a long wait just to get seated at the restaurants and the restaurants require booking a couple of days in advance otherwise you are stuck with room service. The issue with this is that the resort staff never answer the phone - we ordered room service twice and had to walk to the lobby to place our order, tried to call the bell boy to pick up our bags (no answer) tried to call the front desk to confirm flight details (no answer) etc etc.

Another major gripe is the "kids eat for free" program, which although technically true, only applies in the Lagoon Restaurant where adults are charged $80 per head to "enjoy" the mess hall style slop served at the buffet. If you enjoy jostling with masses of people and lots of waiting then this is the place for you! You are far better off going to one of the other restaurants and paying for your children's food - the end result is far better food at a cheaper price in relative peace and quiet. Your only issue then is the service, which is sub standard even by Fijian standards - Mains arriving before entree's, drinks nowhere to be found...

The resort has obviously seen better days - it was clearly once a top quality 5 star resort. Unfortunately the rooms are now old and musty (we did discover that the way to stop all the condensation and water dripping all over the room and the bed was to leave the air conditioner on permanently) still fitted out with old CRT TV's, the kids games room is a 1980's flashback with old arcade games from that era (mostly not working).

The general attitude of the staff at the resort is of dour indifference and the intention seems to be to try and fleece the guests for everything. Nothing quite like paying $19 for a Corona...

Despite all of this we still managed to enjoy our holiday but would certainly not come back and would advise others to stay away. Another couple we met had stayed for a few nights at the Outrigger and had a lot of positive things to say about it.

I have just returned from a week at the Shangri La in Fiji (got back to Australia 26/1/12). I'd done a fair bit of searching, including reading other reviews on tripadvisor before booking. I travelled with my wife and 3 children and we had a fantastic time. One thing I'll clarify from the other entries and advice I got from others before I left - The meal package involves an allowance of $35 for lunch and $80 for dinner (and the allowance includes alcohol - something we didn't realise until day 3 after asking). The staff were extremely friendly and couldn't do enough for us. I will be going back! While the resort caters for couples, it is so pro children that it really is flooded with kids 2-12.

We first went to the Fijian 40 years ago when it was new. It is still a lovely resort and a great place for children. However, we were disappointed with the clientele and their appalling lack of manners and their complaints. We would prefer a few more child-free areas. The Takali Pool is adults only but that didn't stop people allowing their children to play very loudly and run all around the pool area, which spoilt the experience for us. The Fijian people are delightful and frankly I found it embarrassing to witness the way they were treated by the guests. They are not our servants. The food was OK but a change of menu in the different restaurants, especially at lunch time, would be great. As we are geting older, the distance of some of the rooms from the restaurants, pool and beach, was just a little too far. Regrettably we would not go again as a couple. The Fijian culture that used to be evident in the Resort has also disappeared and apart from the coconut trees and the reef you could be anywhere in the world. What happened to the nightly torch lighting? What happened to the music serenaders that used to go from restaurant to pool etc?

I am totally SHOCKED, what happened to this Hotel? The prices are so high! The staff are so "down", the rooms need renovations, I was there when the floods hit- and this RESORT DID NOT ASSIST US IN ANYWAY. Its all money now...and definately NOT a 4 star resort. Please be carefull- this Hotel DOES not care for its clients,