I stayed in this hotel for a family reunion long weekend in May. The prices were incredibly reasonable, meals were DELICIOUS, and what was really amazing was the service. The airline (Britsh Airways, if you must know) had lost my luggage and this was one stop in a multicity business trip so it was critical that I get it back before I headed out. I was there to visit with family who had gathered from around the world, some of whom I may never see again. I was terribly anxious about spending all my time waiting on hold on telephones or fighting with websites. BA was as bad as they could be, but the hotel staff took care of ALL OF IT! It was unbelievable! They hung on the phone, filed the lost luggage with the website, --- I'm sure in total they devoted between 2 and 4 hours that weekend, trying as hard as they could to get me my bag... and when it finally arrived at 11pm on my last night, the staff who received it brought it into the bar to the applause of my family. They were amazing and I can't thank them enough. We were a group of over 200 (yes, incredible) and everyone (small kids to elders) had a ball. We'll be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC