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The Elephant Crossing Hotel – reviews, photos

3.0 of 5
Ban Viengkeo | (PO Box 5512, Vientiane), Vang Vieng, Laos
Hotel amenities
The Elephant Crossing Hotel
Ranked #3 of 14 hotels in Vang Vieng
3.5 of 5 stars 144 Reviews
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144 reviews from our community

What travellers say about this hotel
  • Nice place(4)
  • Luang Prabang(4)
  • Deluxe room(3)
  • Amazing view(3)
Traveller rating
    29
    60
    33
    15
    7
Only show reviews for Family (20) | Couples (65) | Business (1)
Date Rating
Vancouver
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Poorly maintained and poorly managed”
2 of 5 stars Reviewed 12 February 2012

We stayed at the Elephant Crossing Hotel in January, 2012. This hotel lacked maintenance. Everything in our room was either dirty or worn. There was a significant amount of old wood in our bedroom most of which was either chipped or discolored. The air conditioning unit in our bedroom was filthy and proved to be inadequate in the day heat. The door lock to the bedroom was a basic simple lock and wholly inadequate by today's standards. The sign on the door indicating that the hotel was not responsible for stolen articles did not leave us with a sense of security particularly as there was not a safe in the bedroom.
The bathroom also had a significant amount wood trimming all of which was either moldy, discolored or chipped. The bathtub contained the shower. The primitive shower head was poorly positioned on the wall with the result that we had to contort ourselves in order to wash. The enamel in the bathtub was flaking and discolored. The toiletries offered by the hotel were not new and appeared absolutely disgusting. There were no hand towels in our room and the shower towels provided were skimpy and worn. A condensing type dripped water constantly on to the bathroom counter and the floor.
We ate dinner at the hotel restaurant which was nicely situated by the river. Generally, the food was quite good and it was the first time that we had good meat in Laos. The fruit offered was also very good. However, many items on the menu were not available and the service was extremely slow. Many of the staff did not understand English. One of the disadvantages of eating by the river at night is that there is an overabundance of insects attracted by the lit candles.. The management solves this by lighting a bonfire in the middle of the restaurant utilizing the smoke to get rid of the insects. So you have your choice, insects or smoke in your eyes.
The breakfast offering was reasonable but again, the choice of cereals was limited and certain items which we expected were not available. The “napkins” consisted of a roll of toilet paper still in its package placed on the table.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Pietro65 about The Elephant Crossing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Dechaineux, Owner at The Elephant Crossing Hotel, responded to this review
13 February 2012
Dear Sir/Madam,
Firstly thank you for your review and we apologise for your unsatisfatory stay at The Elephant Crossing Hotel. Your review has made us more aware of the immediate maintenance and upgrading that is so urgent! We will be refurbishing rooms one by one in the immediate weeks. We wish you a pleasant trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Top Contributor
113 reviews 113 reviews
Reviews in 24 cities Reviews in 24 cities
84 helpful votes 84 helpful votes
“Cheap and Rightly So - But Where Else to Go?”
2 of 5 stars Reviewed 8 February 2012

I'm writing this from my room at Elephant Crossing. We paid $50 for a night in a Deluxe Queen room with a balcony over the water. I guess I should be happy to get such a low price but somehow I wish I could have paid a bit more and got a bit more.
The room is shabby. The pipe for the airconditioning unit comes through the bathroom and drips water all over the floor. The bathtub is falling away from the tiled wall and the shower curtain is badly mildewed. One wall is lime green. There seems to be the remnants of a drawing of someone's genitals on the wall. There are marks on the ceiling where people have squished mosquitos.
On the positive side, the air conditioning works, there is a fan, there is a TV, it has a nice view of the river and the mountains beyond. The bed linen appears to be clean.
The real problem is that this dive seems to be rated as one of the best in Vang Vieng. What kind of miserable life are people living in the other hotels? I can't wait to get out of this hotel and Vang Vieng.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Marathonwinner about The Elephant Crossing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel Dechaineux, Owner at The Elephant Crossing Hotel, responded to this review
13 February 2012
Dear Sir/Madam,
Firstly thank you for your review and we apologise for your unsatisfatory stay at The Elephant Crossing Hotel. Your review has made us more aware of the immediate maintenance and upgrading that is so urgent! We will be refurbishing rooms one by one in the immediate weeks. We wish you a pleasant trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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“Great location, but poor rooms”
3 of 5 stars Reviewed 2 February 2012

For the price we paid we would have expected a much nicer room. Especially the powersupply in the room was horrible. It almost fell of the wall and was stuck all over. Almost scary.
The restaurantservice was also really slow and the food nothing special.
The location though is really great, overlooking the river and some of the staff were very adequate, mostly the ones at the reception.

Room Tip: Probabely (hopefully) the more expensive rooms facing the river might be nicer.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask robin k about The Elephant Crossing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Don't book bus tickets through hotel.”
3 of 5 stars Reviewed 28 January 2012

When we arrived here for a 1 night stay, we had to ask 4 times for the room key. We finally got it and the view was great, room was ok. We got 2 singles for my wife and I, thought we would get a double.

Don, one of the bar men was fantastic and so was most of the desk staff, all but 1 wanted to help.

We booked VIP bus tickets through the hotel, a tuk tuk pickes us up and overcrowded the vehicle with people hanging off the back. We were dropped off at a shed beside the old runway (during the war) and without any explanation the man drove away and left us there. We saw the real bus terminal a little bit away. He came back with another overcrowded load th drove off again and came back with a small bus, not a VIP bus.

We all crammed on and drove off. It was not a VIP bus and we paid way too much. Sme ppl paid 50,000 but we paid 80,000 kip each. I assume the hotel took the rest.

Was not happy.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CJD1983 about The Elephant Crossing Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bundaberg, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
“Beautiful views, outstanding ambience and wonderful people!”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Five of our family stayed here for 8 days. The views are incredible, craggy limestone peaks across the Nam Song river. The food was fantastic, especially the soups, full of fresh ingredients straight from the hotels own gardens across the river.

Room Tip: All the rooms have balconies facing the mountains, but if you can manage a few flights of stairs sta...
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Elephant Crossing Hotel

  • Elephant Crossing Hotel
  • Hotel Elephant Crossing
Address: Ban Viengkeo | (PO Box 5512, Vientiane), Vang Vieng, Laos
Price range (per night):* INR2,013 - 4,474

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