I was so disappointed after a long day of traveling in icy conditions to finally arrive in Hot Springs, find a place to stay and be greeted with the check-in clerk referring to our President as "Buckwheat". OK, so maybe she doesn't like him - FINE! But these types of racist comments on duty at any position where you work with the public is unprofessional and distasteful. Don't like someone's politics? I'm fine with that - It is America after all - but not in a hotel check-in environment. Even just a disagreement with policy issues would never have prompted me to write to Best Western and surf the net to find any option of leaving a complaint. No amount of displeasure with someone's politics, no bad day, nothing can excuse a representative of this hotel chain spewing racist rhetoric. I will sleep in my car before I enter another Best Western.

I'm a pretty laid back person and not one who likes to give negative reviews unless they are truly deserving. I'd had a reservation to stay here for over a month and was looking forward to it. When we arrived there at 5:30pm on a Sunday after a very long day of traveling, I checked in and were given keys and I hauled all of my luggage up the back flight of stairs (which were covered in hay?? Not sure what was up with that). When I got to my room, it was in shambles from the night before. The maids hadn't even started on it!! I could only see one maid working and she told me she'd be on it soon, but gave no indication how long it would be. I was, needless to say, dissatisfied with this response. For $81/night in the off season I was not expecting this. We wound up going down the street instead to the brand new Motel Six and for a mere $45/night, I was immediately presented with a sparkling clean room, a lovely heated indoor pool and we had a great stay without any complaints. There was an elevator too so I didn't have to haul my heavy bags up the stairs. I don't know how this aging and apparently poorly managed Best Western motel manages to remain part of the BW franchise but based on this experience I will be leery of the entire chain during future vacations.

The hotel is nice enough unless you get a handicap room. The tubs in these rooms have a higher inside than a normal tub. Getting out of the tub, I took a tumble twisting my knee and bruising several body parts. The hotel staff was less than sympathetic and did nothing to compensate for my falling. As long as you don't get this room you should be OK.

This hotel in Hot springs is a little older Hotel or al least appears to be older. The hallways could use a good vacuuming. The hotel does not have an elevator and we had to drag our suitcases up a flight of stairs. The condition of the furnishing was just avarage. The main thing that ruined our stay was the A/C. The noise from it could wake the dead. We finally had to turn it off and be warm. Breakfast was fine.