Hyatt Downtown Cincinnati, worst stay EVER! After checking in, got on elevator that stalled and would not operate. Finally found my room, room was clean and nice. But then when I went to log onto Internet, I was told I had to pay $9.95 for a connection. Really? In this day and age, paying for the internet service? OK, cannot check email, so I thought I would relax in hot tub before heading ou...t. Hot tub was not hot and the jets were not working. So went back to room and out for evening. Went to hotel lounge after evening activities, and waitress came up to my husband and took his glass and said, " I want to go home", there was still 10 minutes to closing. Went to room had a good nights sleep. Woke up and went to take shower so I could go to brunch and there was no hot water. Seriously?? So as we checked out, we told staff, and she nonchalantly said,:Yes, we know engineering is working on it." No apology, no anything. We skipped brunch and headed out. Disappointing for a Hyatt. Mark my words, will NEVER stay with this company again.

Noisy heaters, rough and bleach smelling towels. Just not impressed with this Hyatt. Lots of street noise on top of the heat kicking on and off all night. Close to convention center, Macys. Connected to a run down mall with few stores open. Square was interesting with restaurants and outdoor ice skating rink. Would choose another hotel next time.

This hotel falls short in so many catagories... Spent three nights there for a convention. First morning,.... no hot water and no water pressure. And they offered NOTHING. Didn;t comp a thing. Not even a free drink at the hotel. All we got was a note slipped under our door tellin us they were working on the prob. The front desk staff was incompetent. There were billing issues they took all three days to solve. The valet service complained because I wanted to unload my luggage out front ( the only place to pull off the road ). The bathroom was TINY. The TV was Crappy. The food at the hotel was just okay... but way over priced. The beer selection was minimal. The hotel just had a old dirty appearance at every level. Not the kind of place I have come to expect from Hyatt's.

This hotel was a disaster from start to finish. The lack of customer service in this establishment is evident in every department. We had booked numerous rooms for a wedding. When we arrived for a promised and confirmed early check in we were told there were no rooms and we would have to wait for 3 hours. Rooms were also promised on the same floor...didn't happen. Charges were posted to the incorrect credit cards. There were not enough valets available so it took almost an hour to have your car brought around. Guests almost missed the wedding ceremony. Breakfast service in the restaurant was incredibly poor even though they were not busy. We waited for over 45 minutes for our food to arrive. Servers offered every excuse from "the computer is broken"; "they lost your order"; "someone went on break"...etc. etc. One guest never did receive their meal. When the food did arrive it had been burned and then left to grow cold before being brought to the table. Rooms are very small and in need of updating. Management was totally unresponsive to our complaints.The only positive for this hotel is its location in downtown Cincinnati. Will not return to this Hyatt as much better lodging options are available in Cincy. Avoid this hotel like the plague.