When we arrived at the Terrace we had to circle the city block three times before we could park. 6th Street is very busy and there is a small area in the front used for valet, but it was full. We went to the parking lot around the side of the building, and carried all of our stuff quite a way. The check in counter is on the 8th floor. We got there only to wait in line for about a half an hour. Then they couldn't find our reservations. Four of us were going to a Reds game and had made the reservations 4 weeks prior. This was a mess, even though we had our reservation confirmation info. They had to make all new reservations for us. We got up to our room on the 10th floor, and at this point I noticed the whole place seemed very run down. Watch your step in the halls, you could trip on the carpet that is coming apart. The room was small and musty, and our orignal reservation was for two king beds. There was one king bed and a couch. We called the desk and they told us the couch folded out into a bed. When we told her it didn't, she told us all of their couches folded out. Guess what, it didn't. After the second call downstairs, maintenance brought us two roll-away beds that felt like sleeping on a sheet on springs. We went to the Reds game and returned to find the bathroom sink (that looked like it was ready to fall apart) had leaked and water was covering the bathroom floor. Of course I was the one who had changed clothes and left them in the floor so they were soaked. I called and complained about all of this, and they did send up a maintenance guy, but did no service recovery what so ever. The bar tender at the very small bar area on the 8th floor was nice, but they closed at 12 on Saturday night. This was the worst hotel experience I have ever had. We have stayed at the Garfield Suite two times prior (they were booked that weekend) and I would recommend that place to anyone. Good luck.
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