We just stayed at this hotel mid July for 3 nights. I had read the reviews about bed bugs but was still going to see for myself. We did NOT have any problems with bed bugs or anything or anyone else. The staff was very friendly and accomidating. I found the hotel to be clean and the breakfast in the morning was good. I would recommend this hotel to business or family.

I stayed at this hotel (my first time here) around July 1, 2011. When I arrived I immediately checked my bed for bugs. I did find a bug in the bedding - the first time in probably twenty hotel stays in which I've been checking. I asked to be moved to another room. In the second room, I checked again and found another bug. Both rooms were on the fourth floor. The next time I asked to be moved to a different room on the other side of the hotel. This room appeared clean.

The kid they had working overnight had little to no customer service skills. He did not seem concerned and said that he did not know if the hotel had ever had any bed bug issues. He did report it to the management, though. The management insisted that the bugs were not bed bugs, but that an exterminator treatment was driving the bugs out of the walls. Whether these were bed bugs or not, I am not sure. There were bugs in the bed, though, so beware and be very cautious at this hotel. I stayed in the new room several nights and was fine, though.

Had a 8 day stay here in the middle of June as part of a group with my company, I found the hotel to be very clean and had all the facilities I needed during my stay. Gym is small but adequate, can get busy at peak times. Continental breakfast good, It had some cooked items like bacon and eggs that I found to be a plus. The beds are very comfortable none of our group had any problems with bedbugs like the comment left before this one. Staff was very helpful and motivated to go out of their way to help me with the things I needed which for me is allot:) Anyway, I would stay here again and would recommend to my colleagues.

The title says it all! Our family traveled to Cincinnati for a wedding. My son went to sleep on the sleeper sofa and was sleeping about an hour when someone turned on the light and saw bed bugs around his head, on the pillow and near his mouth. As you can imagine everyone got upset because it is totally disgusting!! Upon inspection, there were many more found. After calling the front desk attendant up to the room he acted like it was no big deal. My sister-in-law was quite upset and was demanding to be let in to the laundry room so that she could promptly wash all of their belongings and the clerk told her she was going overboard!!! The story goes on and on from there but she and my other son stayed up the entire night in the lobby. The rest of my family spent a sleepless night and my son had bites all over. The night clerk had absolutely no customer service skills at all, and neither did the guy who took over in the morning. He was asked repeatedly to call a manager or a district manager and he said he didn't have a number and there was no one to contact. Would NEVER recommend this place!!! My sister in law had a total of 19 families come to this hotel for this wedding and had to go around to all her guests and inform them of the bed bugs. The most we got from this place was a roll of trash bags, and we had to ask for those, so we could haul our stuff out and quarantine all of it to bring everything home to bake in the dryer.