It was the cleanest hotel i have seen in years , the staff was friendly and professional. They had printed cards with directions and a map to all surrounding restraunts and attractions plus a envolope ready for us with there broucher's. we had to change our arrangements and they where helpful and worked out the best deal for us that saved us about $45.00 . The room was very clean even the refridgorater, the hide-a-bed had nothing hiden in it like some other hotels. The pool area was wonderful the right air tempeture and water temp, plenty of towels very clean no calcium spots around it, the hot tub did not feel oiley when you got out or scum looking when it was on (like the $200.00 a night hotel downtown was). They kept a varitey of cookies at the front desk kinda of a sweet touch, the breakfast was wonderful and a nice clean area with a wide range to choose from , fresh fruit ,sausge biscuts,cereal, waffles and more. We where running late at check out time and they where very pleasent about it and non-threating like some hotels. I will stay hear every time i go to Cincinnati and highly recamend it to others.

The people at the desk were horrible. We had booked a block of rooms here for my wedding, and if we got 10 rooms or nights booked then my husband and I would get our suite for free. And when I booked with them, I wanted the suite for the night before and the night of. They some how got that confused and gave me the night of and the night after. Fortunately they had a room open, but were not very gracious about the fact that we had brought in a lot of business. In fact they didn't even admit that we got our 10 rooms, so I had to pay the full bill. They never gave a confirmation number or asked for a credit card. And the bottle of wine that they promise is the cheapest white zin, you can find at wal-mart. I wonder if they realized that I spent over $300 there, the least they could do is give me a $10 bottle of champagne. And when my sister tried to give the wedding guest a care package to be put in their rooms they refused, saying that they don't do that. I have no love that company. In fact I slipped while walking down their steps, in my wedding dress, and they didn't even look up from the desk until my photographer said something about a lawsuit.

When we arrived at the hotel, everything appeared to be in order. We reserved three rooms close together and they did give us three non-smoking rooms close together. That's not the reason I gave them a two. First off, the hallways are easily the smokiest hotel hallways I have ever encountered. The same goes for the elevators.
I don't mean I smelled smoke once, I would compare the hallways to a moderately smoky bar. Just to let you know, I'm not an old lady who goes crazy at the first sign of smoke, I'm 31 and used to smoke, so it has to be pretty bad to bother me. Once the elevator was so bad that one lady in our party with a newborn had to take the stairs!

Secondly, the air was totally turned off in two of our three rooms upon arrival. It has been in the mid 90's all week and I would say the rooms were in the 90's. We had to go out and give the rooms time to cool down when because the rooms were totally unbearable.

The overall impression I got from the Country Inn and Suites is that the owners won't put one extra dime into the place. It's been a long time since I've seen the window controlled air conditioners.

I have stayed in many hotels throughout my life; however, my stay here was absolutely the worst and most unimaginable hotel experience I am sure I will ever have! During our stay, when we left to go to dinner, our room door got stuck and would not open. The hotel staff and the owner himself were all extremely unhelpful and unapologetic, and even blamed us for causing the door to become jammed! The owner would not call for a locksmith and put us in another room for that night, in which we were Charged for that night's stay! Obviously we did not have access to anything we had brought, and we were there for my son's soccer tournament; therefore, he did not have any equipment. The day of our departure they still refused to open the door or the window, and said that we would have to wait an additional day for it to be professionally opened. We had to return home, so the owner said he would Charge Us to ship our belongings home! The owner also informed us of his intent to charge us for the room, and became extremely Hateful and Rude when I stated that it was unfair to be charged. The owner threatend not to send our belongings and stated that he owned the hotel and could do whatever he pleased. Even before our door incident occured, the staff was Obnoxious, Rude, and overall very Unpleasant. Save yourself a headache and Do Not Stay Here!