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Comfort Inn & Suites – reviews, photos

2.5 of 5
130 W. Mitchell Avenue, Cincinnati, OH 45217 (Formerly Holiday Inn Express)
Hotel amenities
Comfort Inn & Suites
Comfort Inn & Suites
Comfort Inn & Suites
Comfort Inn & Suites
Ranked #48 of 72 hotels in Cincinnati
2.5 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    3
    5
    6
    7
    10
Date Rating
Avon, Ohio
Top Contributor
141 reviews 141 reviews
Reviews in 54 cities Reviews in 54 cities
90 helpful votes 90 helpful votes
“Noisy and Smelly”
2 of 5 stars Reviewed 10 December 2011

While checking-in, a kid's hockey team was in the lobby and pool area having a free-for-all while another extended family, enjoying a reunion was having a pizza party right across from the lobby counter. Navigating through with the family and luggage was near impossible and being able to hold a discussion to check-in was impossible. Finally made it to the room and it STUNK!!!! My wife and son started having some asthma issues. I tried to call the front desk but no one picked-up so I waited forever for an elevator (the hockey team was joy riding) and went to the front desk and had to scream over the din. The employees did not believe me but after some persistence, they agreed to send some to spray a deodorizer which did do the job. I had to park along way from the front door in a bad area but I was told not to worry as they had 24 hr security in the parking lot. Not all of the bad experience was the hotel's fault but I won't be back.

Room Tip: Stay somewhere else.
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  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not acceptable as business hotel”
2 of 5 stars Reviewed 29 November 2011 via mobile

While this hotel is very convenient for visiting P&G and other companies in the area, it has NO business center, and no way to even print a boarding pass. I have stayed at hotels that either had no guest computer or printer, but the front desk could at least print a PDF boarding pass. Not so at this hotel. The hotel is located next to an entrance to I-75, but at such a busy location that turning either left out of the parking lot or left into the hotel is extremely difficult.

  • Stayed November 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Bullwinkle99 about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Seemed clean but...”
3 of 5 stars Reviewed 3 November 2011 via mobile

Room looked clean and no funny smells like other reviews stated. There were parts of the wall where it looked like something was removed maybe during a remodel but they NEVER painted the bare wall under! Good luck getting in or out of the parking lot in the morning or amount 5:00 - 6:00 it's a very busy street. Oh if you need a guest laundry, forget it - not one here. I've been in worse but I've also been in many better.

  • Stayed November 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by MachineGuy for Cincinnati
Ask MachineGuy about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Milford, Indiana, United States
1 review
1 helpful vote 1 helpful vote
“Didn't even get to stay”
1 of 5 stars Reviewed 29 October 2011
1
person found this review helpful

I made a reservation for a 3 night stay in which I called the morning of and told them it would only be for 2 nights. The front desk told me no problem she would make the change and the confirmation number would stay the same. When I arrived to the front counter Sheldon said my reservations had been cancelled (very rude) and there was no rooms available. There was no help offered from the front desk with helping me find some where else to stay. Weeks later I found out they billed my credit card for one night stay even though I did not stay. I called their corporate office several times before a response back and then nothing was done. Bad customer service, no more Holiday Inn's for me.

Room Tip: Don't go to this Hotel
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  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Karen K about Comfort Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Top Contributor
51 reviews 51 reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“The place is run down”
2 of 5 stars Reviewed 18 October 2011
1
person found this review helpful

It is a Holiday Inn and they try to keep it up, but more effort is needed. First of all, the location is horrible. I would not advise anyone to go looking for food or drinks in that area. I stayed here many times and never had a problem but I drag the place. There is a gas station right near the hotel. It is a good place to get water and soda, but the scenery is creepy. The hotel is run down and paint flakes off in bathrooms. Carpet could look better too. I was told that in 2010 they had a problem with bedbugs: I stayed their in 2010 and did not have a problem myself, but who knows, maybe the problematic rooms were isolated. Staff is overfriendly and dining area appeared clean to me.

Room Tip: There are a lot of hotels in Cincinnati. If you don't have to stay here, look around.
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  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ClevAP about Comfort Inn & Suites
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Additional Information about Comfort Inn & Suites

  • Holiday Inn Express Cincinnati
  • Holiday Inn Cincinnati
  • Cincinnati Holiday Inn
Address: 130 W. Mitchell Avenue, Cincinnati, OH 45217 (Formerly Holiday Inn Express)
Price range (per night):* INR7,717 - 8,612

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