Pros: Good Location
Cons: Yucky :(
We stayed at Island Colony hotel expecting a cheap hotel, because we live in the islands and know that for the price we were paying this was in no way going to be the Four Seasons.
What we were expecting is that it would be at least clean, possibly like Super 8 at least, which it wasn't.
Here is the low down on our stay:
-The carpet was filthy - My son spillt some juice on the floor and when I cleaned it up with one of their white towels it turned the rag black.
-It had a kitchet in the room and everything was just sticking and you could see grime in the corners in lots of places and none of the cabinet doors in the kitchen would stay shut so we had to put spoons through the handles to keep them shut.
-The shower was super old and was so clogged that we had to shut the shower off mid shower so the water didn't overflow out of the bathtub and the shower head sprayed everywhere.
-Even the alarm clock, which we were not using would just randomly make some kind of buzzing crackling sound during the night for no apparent reason.
- The windows whistled loudly in the living room when the wind blew, which was pretty much all night and the A/C was the window mounted style which was really loud.
- Our room was right next to the trash shoot, watch out for that too.
I did like that they had a small little store in the building that made it very handy to get a couple of things really quickly.
Room Tip: Make sure your room is not next to the trash shoot.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 February 2012
Aloha wrldtravelermaui,
Thank your for taking the time to outline the inconvenience that you endured. We are very sorry for this experience. All things considered, we should have been able to meet your expectations with satisfactory accommodations that you would expect from Aqua Hotels and Resorts and the Island Colony.
Situation about the room, I will personally bring your comments to the attention of our management team.
I am glad that you complimented on our location and you enjoyed the convenience store on the 6th floor.
If you have the opportunity to return to the paradise, we sincerely hope that you will consider Aqua Hotels and Resorts again.
Fond Mahalo
Lendy Ma
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC