This hotel is usually clean and inexpensive. The glass doors to balcony are not insulated accoustically, so the rooms will transmit all bus car and siren sounds. I travel often and this was my 4 th time through this hotel and I had a dispute about a room charge, I had prepaid. In the attempt to resolve it, I was continually interrupted by the security gaurd who was attempting to help at the front desk. After completing this process and going up to my room I was forced to answer a phone that would not stop ringing, it was the security gaurd from the front desk attempting to explain to me how I was rude and harrassing "them", I was flabbergasted. How it it the security gaurd who was attempting to help do another persons job has the right to call repeatedly to my room and scold me?
I wrote it off to ignorance, and after making plans with a collegue, I went down stairs to make a formal complaint to the front desk person. I plainly stated how unprofessional and unwanted the phone call to my room was and how I felt the issue had nothing to do with the security gaurd, Warren, who continually interrupted in a most inflammatory and confrontational manner. At no time did I resort to yelling, abusive language or curse at either the person, the one I was addressing or the buttinski security gaurd. The situation escalated when I was not provoked by his advances, and he began accusing me of verbally abusing "them". I was so taken aback by this. He then threatend to call the police on me for harrassment, I responed "do what you think you must", not wanting to play this childish game anylonger. He called 911 and exclaimed that I was out of control and verbally assaulting them. I waited for the police officers to arrive, less than 3 minutes. The police officer walked right in offering his hand and greeting him, "Warren". I knew this had to be a common place for the police and I supposed this was Warren's way of exercising the little power he had. Anyway, I quitely went up stairs, got my bags and was escorted to the curb after Warren tried to have me sign some paper, I refused, getting a digital photo taken with out consent. I had to pay out of pocket for another room and at this point have still not been reimbursed.
The large company I work for has assured me that we will not be using the Waikiki gateway Hotel again. Please be careful if you choose to use this hotel, apparently thier customer service skills are extermely rudimentary, and the staff is very conflict oriented.

The first thing I just want to say is that the hotel photos that you see on the site is not accurate to the real thing . The rooms are ok but I was expecting something a little better. The service is vary good and the folks at the front desk are vary nice. Valet is quick fast and easy to . The breakfast buffet if you get some kind of deal that includes it for free then I would but if not its not worth the $7.99 that they charge . Since all I do at my room is sleep and get dressed its fine. But the tv in the room just simply sucks it looks like a tv from the 1980s. So just don't be fooled by the photos of this place since they are not ever you see when you get here.

the location is good - central to waikiki, walking distance to beach, BUT:
- very loud traffic noise (and that in an extra-paid 12th floor ocean view room. why? because hotel is at a fork of a major traffic artery and ther windows are single-paned, the doors to balcony not tight, the air con set in a hole in the wall with enough "air to breathe" ...
- the internet worked only so, so on 2 out of 5 days (we stayed for 5 nights)
- the hotel needs urgently a renovation to get up from maybe 2,5 stars developing country standard to 3-4 civilized world

Why this place is so rated so badly I don’t know? Location is good, staff are friendly, the rooms are secure its just cheap & cheerful. Please don’t compare this to the Trump or other big branded hotels, this place does not try to be one, it’s a BUDGET hotel. We paid backpacker prices via the ‘Hawaii 5-0’ offer on their website for a room with balcony, TV, air-con even a fridge!

Yes, it’s a little rough around the edges if you want to look deeper but it served its purpose very well for our five night stay. Internet/wifi is free in the reception or level 3 in the ‘business centre’ where there are also free computer terminals.

If you want holiday in Honolulu where you stay in your hotel and sit around a pool this place is definitely not for you, but if you want a good nights sleep before exploring every corner of Waikiki or Oahu for that matter this is the ideal. Make sure you check the official hotel website for offers, I was so glad we did or we would have been in a mixed 10 bedroom dorm with proper floppy beds and shared bathroom for roughly the same money!