I'm halfway through my stay here on a preferred guest discount rate with ocean front room. It is in the heart of Waikiki beach so expect exorbitant prices on every little thing around and lots of tourists - many from Japan, stay here. The hotel re-model is decent quality but by no means deserving of state of the art. I'd only give the rooms 3 stars. Small bathroom, old hardware on patio doors- so bad that the wind howling through the door in my first room necessitated a room change. The front desk staff was excellent in this regard, finding me the last available room to match my original. Pool is nice, but small and the chairs get scooped up pretty fast - a lot of people leave towels on them to "save" them. Bar food/breakfast nothing special but they will cost you ;) A lot of activity and music in evenings by pool so not quiet then when facing ocean. Also it is not on a large beach per se, but you can walk down and there is a small sand area available, or walk to public beach down the block. If you want quiet island getaway, this is not the place (and I mean Waikiki). If you want shopping, and lots of activity, it is. It is comfortable at the Sheraton but it is large and not so luxurious, so keep expectations there. One main gripe: house cleaning is not up to snuff. They don't really clean well (not vaccum every time, hair found on bed, not wipe sink thoroughly). Union problem? Not sure, but not up to stature of the hotel name... I do *love* the Sheraton/Four Points beds and pillows! Very comfortable!

They have done a lot of work to this place with new pools, bars and general population areas. rooms are bit (tired) but the views towards the ocean and/or diamond head soon make up for the rooms. It is a very busy hotel with lots of groups and conferences in house but it is a fun place to stay nonetheless. Rumfire is great place to eat tapas and drink cocktails. The deli is great for lunch by the pool and you are only metres from the beach where you can get access to the best activity of the island - a mai tai sunset cruise on board a catamaran. If you can handles the crowds then this place is worth considering.

The staff was friendly and helpful, but the rooms were somewhat lacking. We requested an oceanfront king and got two double beds. The room did not have a chair to sit in. Housekeeping finally located an old office type chair and that was it. There is a small hassock in the room that is supposed to double as a chair. We did have an ocean view overlooking the infinity pool and that was great. When we checked in we did not have a private balcony but the manager was accommodating and transferred us to another room that had a private balcony. The hotel is in a perfect location with access to nearby shops and restaurants. Overall the stay was pleasant but the rooms really need renovating. Storage is very limited in the room and the foldout shutters between the room and the bathroom took some getting used to.

This was a very comfortable and clean hotel. The pool was good for kids.