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Sheraton Princess Kaiulani – reviews, photos

3.0 of 5
120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Hotel amenities
Sheraton Princess Kaiulani
Ranked #59 of 84 hotels in Honolulu
3.5 of 5 stars 1362 Reviews
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1,362 reviews from our community

What travellers say about this hotel
  • Ocean views(47)
  • Resort fee(32)
  • Waikiki beach(27)
  • International market(26)
  • Great location(19)
  • Pool area(16)
  • Very nice(15)
  • Friendly and helpful(9)
  • Parking garage(7)
  • Moana Surfrider(7)
Traveller rating
    206
    581
    367
    140
    67
Only show reviews for Family (318) | Couples (497) | Business (77)
Date Rating
Lennon, Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“nice stay”
4 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

We stayed here Feb 1-2. I was a little worried after reading some of the reviews. But was pleasantly surprised with the hotel. Our room a high ocean view was very clean & the bed was the most comfortable we had during our stay in Hawaii. Yes we were facing the pool, and they had a band playing at night, but it was Hawaiian music which we enjoyed & did not bother us while we slept. The only complaint that I have is that the concierge services were not available after 6pm (at least on the day we were there). So we ended up having to call an 800# to book a trip to the USS Arizona. Overall this was a great place to stay and I would recommend it.

Room Tip: The high ocean view rooms have a great view of the beach & ocean.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Smcabc about Sheraton Princess Kaiulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
16 March 2012
Thank you Smcabc for taking the time to share your story with us. We are pleased to hear that you enjoyed your accommodations and our nightly Hawaiian entertainment poolside. I apologize for the inconvenience of our concierge being closed during the time you needed and ensure that our concierge does stay open until 9pm nightly. We hope to welcome you back again soon. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
1 review
“enjoyed our stay”
4 of 5 stars Reviewed 11 February 2012

me and my fiance stayed at the sheraton last year for our 11 year anniversary and enjoyed ever minute of it. The location was perfect and the staff was pleasant and helpful. I'm actually doing research now on another trip for this year! So much to see on the island and would love to see more. Wish me luck

  • Stayed March 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sarere about Sheraton Princess Kaiulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
13 February 2012
Aloha sarere and thank you for taking the time to write such wonderful comments. Congratulations on your 11th Anniversary and thank you for choosing to celebrate such a special occasion at our hotel. We are so pleased that you enjoyed our location and that our friendly staff made your stay with us most pleasant. We hope to see you back here soon and good luck on your vacation planning. Mahalo!
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Dapto, Australia
1 review
“Loved It!”
5 of 5 stars Reviewed 10 February 2012

I had a great time in Hawaii and I loved the hotel and would definitely recommend it. Melvin greeted us and was very friendly during our entire stay. Staff were very friendly once we started chatting to them. We had high ocean views which I loved waking up to. Would definitely recommend and am hoping to return here again.

Room Tip: Loved the high ocean views and would definitely recommend.
See more room tips
  • Stayed June 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vera P about Sheraton Princess Kaiulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
13 February 2012
Mahalo nui loa Vera P for your wonderful feedback. We are so happy to hear that you had a great time and loved the Sheraton Princess Kaiulani Hotel. Thank you for recognizing our staff members personally and for your recommendation. We hope to see you again soon. Aloha!
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Hilo, Hawaii
1 review
2 helpful votes 2 helpful votes
“Great Hotel - unless you want to sleep”
2 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

I stayed at the Princess Kaiulani for three nights. The hotel has a great location, right in the middle of Waikiki beach attractions. The room was large, had a great view. The fixtures in the bathroom were a little old, but not unexpected given the price I paid. The water from the sink faucet had a slightly funny smell, so I brushed my teeth using the free bottled water that came with my room

The problem came when I wanted to sleep. EVERY night, there is loud live music coming from a bar adjacent to the hotel. The music went on until after 1am EVERY night I was there. Then, each morning there were numerous car alarms going off in the parking desk also adjacent to the hotel. I was on the 15th floor, and db Meter app on my iPhone registered the sound levels at about 80db during the live music and 75db during the car alarm symphony. I am usually a deep sleeper, but these were enough to wake me up (and keep me awake).

There are several towers, and I got the Hawaiian resident (Kamaaina) rate. So, they probably put me in the worst tower. But keep this in mind if you are a light sleeper.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jason S about Sheraton Princess Kaiulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
8 February 2012
Thank you Jason S for taking the time to share your experience with us. We are happy that you enjoyed our location and views from your guest room. We do apologize for the challenges you faced while visiting with us. We appreciate you bringing this to our attention as this will help us to improve. We hope we have the opportunity to welcome you back to our hotel. Mahalo.
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7 helpful votes 7 helpful votes
“The Princess was a perfect spot for us.”
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

We stayed at the princess for two nights before heading to Maui. We had exceptional service by the front desk who provided tooth brushes, razors, deodorant and slippers when our luggage decided to spend an extra night in San Francisco. The bell staff helped us with the United Baggage staff and expedited the eventual delivery of our bags.

We were pleased to receive an upgrade and enjoyed the room amenities as well as the view.
Room was clean, bed was very comfortable and the noise level from the street below was a non-factor. We did not eat at the hotel but found tasty and affordable fare close by.

We would stay here again.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sunndogg about Sheraton Princess Kaiulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton Princess Kaiulani, Online Marketing Coordinator at Sheraton Princess Kaiulani, responded to this review
7 February 2012
Aloha Sunndogg and thank you for taking the time to share your story with us. We are so pleased to hear that you had exceptional service by our staff and that we were able to make you feel comfortable when your luggage took a little longer to reach you than expected. I am happy that you enjoyed your accommodations and hope to welcome you back to the Sheraton Princess Kaiulani hotel again soon. Mahalo!
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Additional Information about Sheraton Princess Kaiulani

  • Sheraton Hotel Honolulu
  • Sheraton Princess
  • Sheraton Hotel Princess Kaiulani
  • Princess Kaiulani Hotel
  • Sheraton Honolulu
  • Honolulu Sheraton
  • Sheraton Princess Kaiulani Hotel
Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815
Price range (per night):* INR7,717 - 12,191

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