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Sally D
Melbourne, Australia
353307
It all depends on what you expect...
4.0 of 5 bubblesReviewed 1 Jul 2015
Having read the reviews, I wondered how accurate these would be; and yes, the rooms in the historic part of the hotel are smallish. The magnificent king size bed takes up a lot of room! I have the room to myself, so it's not an issue, but my husband may have found it crowded. However, these rooms have access to the Club lounge which overlooks the beach and the pool. It's a large, comfortable lounge with access to a large verandah area. As reviewers have stated, the pool is small for such a large resort, but why would bother when the magnificent sandy beach is literally at your doorstep. The sea is stunning, not too cold on a warm summer day. You can sit on a towel and take a quick swim, or pay for two lounge chairs and umbrella for full ($55) or half day ($35).
Yes, you pay a premium for a room that overlooks the beach and ocean; but as I listen to the sound of gently, crashing waves at night, I am reminded about nature's gifts.
The staff are friendly - except for the beachside cafe where service is too 'laid back'. It was slow, and food very ordinary. I was asked if I enjoyed it, but when I said the tiny container of coleslaw - which was hidden under my fish and cold french fries - was not impressive and had too much chilli, it made little impression on the staff who seemed insulted with my criticism and obviously did not consider it appropriate to pass on.No evaluation form either. How can a hotel improve in areas if they don't know what needs improving?! Wouldn't they prefer to know before it appears in Tripadvisor?!
Aside from that, I love the history attached to this place. Built in 1901, it has been beautifully retained, refurbished and extended to cater to 21st century demands. It also is renowned for its spa - and I enjoyed a marvellous massage and facial. It's easy for ppl to be critics, but overall, I appreciate a good night's sleep with no noise, other than those soothing waves. It's bliss!
It is unfair for reviewers to claim it's not a 4 star hotel, because there is a wide selection of different standard rooms here. And if you want more, well, the reality is you have to pay for it. Apart from the minorp complaints I have made, i think it is easily a 4 star resort. I'll be back with my husband next time, he will love the proximity to a magnificent, clean, safe beach. Aloha!
Date of stay: July 2015
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Reviewed 30 June 2015

While the Banyan (heritage) wing has it's charm, the standard room sizes range from tiny to tinier.
The Tower wing's room size and layout are more typical, albeit with less character (but I think you'll agree having room to place a crib is more important.) It's unfortunate you can't have both, since I was really excited to stay at this hotel precisely for it's heritage and architecture.

The pros
- design gives a sense of the authentic in the middle of an otherwise heavily commercialized strip
- location on the beach and resulting views are unbeatable (and yes, you pay the premium for it)
- service is excellent, service correction (needing to switch rooms) handled to expectations

The cons
- would not have had a service issue if we were just assigned the room type I had requested to begin with
- main restaurant closed between 11am and noon (not good for late risers)
- food at Beach Bar was ridiculously over-salted (and I like salt)
- very 'modestly' sized pool that gets quite crowded
- valet parking requires 20 min advance notification and the small porte cochere area can get really congested
- multiple valet attendants did not offer to help with stroller (not part of job description??)

I expected our stay to result in a "I will never stay anywhere else!" feeling, instead, we will definitely look to stay at other resort the next time we're back in Waikiki.

Room tip: Avoid 5th floor Banyan, city-view, king room. You will get a tiny room with small windows with shutters that do not block out the morning light and limited soundproofing from traffic on the street. Meanwhile the A/C blasts directly at you on the bed.
Date of stay: June 2015
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
2  Thank Willay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMoanaSurfrider, General Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this reviewResponded 5 July 2015

Aloha Will,
Mahalo for sharing your experience with us. Opening in 1901, the Moana was the first hotel built on Waikiki Beach, beginning a rich tradition of Hawaiian hospitality and luxury accommodations. I regret that moments of your last stay were less than perfect and hope that upon your return to the Moana, you will settle into a guestroom that is well-suited to fit your preferences. It is also unfortunate that we were unable to exceed your expectations in regards to our valet service and the times for breakfast and lunch service at the veranda restaurant. On a brighter note, I am glad to hear that you enjoyed the charming ambiance and rich history of the Moana. In an unrivaled location on Waikiki Beach, the Moana is unlike any other neighboring resort – timeless elegance, classic architecture, and the aloha spirit of our associates make the First Lady of Waikiki a special place to stay when in Waikiki. I hope you will return to the Moana Surfrider, A Westin Resort & Spa to discover more of the beauty of our island paradise.
Be Well,
Larry Hanson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2015

I look at the reviews before we came but we are disappointed can't believe we have paper cups in our room and such a small bathroom with just a little space to hang cloths in the bathroom the rooms are very tired On entering the hotel it looks amazing but that is where it ends the pool is so small with only about 30 seats It is impossible to get a seat around the pool. this hotel also has a lot of visitors so it is very busy. Our room was very dated with Airconditioning out of the 1970

I would say this hotel is around a 3 stars and not worth the cost on the plus side the

staff are very helpful. Would I cone back NO

Room tip: Pick a sea view
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Patrick H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMoanaSurfrider, General Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this reviewResponded 4 July 2015

Aloha,
I am disappointed to learn that we were unable to exceed your expectations. As the first hotel built on Waikiki Beach in 1901, the Moana stands today as a historic landmark of Old Waikiki, an era of timeless elegance and old-world charm. We are proud to preserve the features of her original design and continue the traditions of providing unique Hawaiian hospitality for our guests. I regret that you were not able to enjoy a relaxing afternoon lounging around Moana Pool, as well as experienced challenges with the features of your guestroom. We would like to be a partner in your well-being – please let us know of any concerns on your next visit. A housekeeping associate would be happy to accommodate a request for a room refresh or additional amenities such as glassware. I hope that we have the opportunity to welcome you back to the Moana Surfrider, A Westin Resort & Spa for you to experience the true meaning of our motto, “First Lady, First Class.”
Mahalo,
Larry Hanson
General Manager

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Reviewed 30 June 2015

We had a wonderful weeks stay at this hotel service and staff amazing excellent location right on beach front, will definitely come here again ! We loved having breakfast on the terrace looking out towards the beach

Room tip: We stayed in an ocean tower room loved the view
Date of stay: May 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank KCS72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMoanaSurfrider, General Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this reviewResponded 2 July 2015

Aloha,
It is wonderful to hear that you enjoyed your last stay at the Moana and are looking forward to returning. Built in 1901, the Moana has a rich history of elegance, charm, and unique Hawaiian hospitality. We are proud to continue those traditions in the connections we make with our guests. I am happy to hear that you were pleased with your breakfast dining experience on the veranda, as well as the Moana’s unique location in the heart of Waikiki. Join us for more relaxing moments in the Banyan Courtyard on your next visit – Waikiki Beach and a seat beneath the Banyan Tree will be waiting for you.
Mahalo,
Larry Hanson
General Manager

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Reviewed 30 June 2015

We had a 3 day stop over and made great use of the hotel.
This time we used the beach club and had breakfast, snacks and light dinner at the hotel. Access to the club was included in our room rate. It was a great benefit.

The Moana also had a little photo booth in the main foyer where guests could take free shots and email them to yourself. If you want to do the professional photographer, make sure you get in early as they book out.

We really love the holiday feel of this hotel. It is quintessential Hawaiian. We will return.

Room tip: Ocean view room. Next time we will ask for a bathroom with a window.
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Gempearl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMoanaSurfrider, General Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this reviewResponded 5 July 2015

Aloha,
Mahalo for returning to stay at the Moana. I am delighted to learn that you were able to experience more of the Moana’s offerings during your second stay with us, including the Beach Club lounge overlooking Waikiki Beach. While Waikiki has become a lively city center of world-renowned shops, restaurants, and attractions, the Moana continues to provide a timeless setting and retreat for our guests to find balance and vitality – I am glad that you were able to unwind from the day with appetizers and drinks and enjoy the mesmerizing ocean views from the Beach Club lounge. Upon your return, watch the spirited flow of passersby while you relax in a rocking chair along the veranda or find rejuvenation at the Moana Lani Spa. We await your next arrival to the Moana Surfrider, A Westin Resort & Spa for more moments in paradise that leave you feeling refreshed and inspired.
Thank you,
Larry Hanson
General Manager

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Reviewed 30 June 2015 via mobile

I enjoyed staying here. Expensive but I didn't mind as it was such an experience. The building evoked thoughts of earlier times, which added a certain romanticism for me. The property is awesome, I lived sitting under the Banyan tree and having appetizer, the epitome of 'vacation' to me.

Date of stay: June 2015
1  Thank Merridee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMoanaSurfrider, General Manager at Moana Surfrider, A Westin Resort & Spa, Waikiki Beach, responded to this reviewResponded 2 July 2015

Aloha Merridee,
Thank you for sharing your experience. I am glad to hear that we were able to exceed your expectations during your stay at the Moana. As the first hotel built on Waikiki Beach in 1901, the Moana is truly a landmark of classic architecture and timeless elegance. We take pride in blending the historic design of the First Lady of Waikiki with modern comforts and amenities to allow our guests opportunities to relax and unwind during their stays with us. I look forward to your return to the Moana Surfrider, A Westin Resort & Spa to experience even more of our offerings – begin the day with an energizing Ki Kilo Lani yoga session, nourish your spirit with a rejuvenating spa treatment at the Moana Lani Spa, and of course, return to the Banyan Courtyard to lounge and find moments of inspiration.
Mahalo,
Larry Hanson
General Manager

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