Do these people really think they can charge these prices for the terrible services and food offered by this place? The food is nauseating. The room service is almost nonexistent. The rooms are noisy with worn out rugs and furniture. At least the facility had the decency to cover the stench of the guest rooms with deodorizer. On the other hand,they fumigated the rooms during our stay,leaving a pungent chemical smell.

You will regret your stay at this place.

We stayed at the Moana Surfrider for 3 days while we visited family in Honolulu. I used to be a Starwood Platinum member, but have since switched programs, so made a reservation with no status... We got a "city view" room on the 2nd floor. Wow.

The room was nicely appointed, but there were ants in the room.

The windows were so old that they rattled, would not seal and did not drown out any sound from outside. Every sound from the port cochere echoed in our room, as did the noisy music from Kalakaua. People coming home from bars, honking their horns and screaming may as well have been in our room. In addition, the lounge music from the lobby was clearly audible in our room. Worst, however, was that deliveries started at 4:30 AM with the trucks honking their horn for attention out front, then lots of noise and yelling.

Besides the noise, the hotel is very popular with Japanese tourists for weddings. There are sometimes two or three a day. Most truly 5-star hotels would have a separate function area for this, but the Moana lets them use the lobby and staircase - which makes the lobby and staircase unavailable for guests. The limos going and coming for these events filled with the bride and family also make the valet service useless. It took us 45 minutes to get through the traffic jam to drop off our car.

All in all, this is just not a 5-star experience. I'd give it a generous 3-star rating, with a 5-star price. If you want to truly experience 5-star ambience, go visit the Halekulani, or the Royal Hawaiian - none of the frantic, noisy activity and vastly superior customer service. The Moana is devoid of any sense of peace and quiet.

To add insult to injury, the front desk service when we checked out didn't even ask how our stay was - just took the room key and gave us our receipt - not even a "have a nice trip".

In the future, we will forego the "bargain" $310 per night room at the Moana and go ahead and spring for a real 5-star hotel. It is sad this hotel has degraded this much - it used to be one of my favorites.

The oldest and arguably the grandest hotel in Hololulu, with Georgian style and sweeping open spaces, porches, and common areas. The staff was superb, and the proximity to beaches, downtown restaurants, Diamondhead, and the zoo are hard to beat. The room (3804) was a suite on the top floor with direct ocean views and a veranda equal is size to the room itself. The place is about as romantic a location as Waikiki has to offer. The food was good and the atmosphere memorable. Significant drawbacks were the limited pool area, the as-yet unrenovated bathrooms, and just about anything that would appeal to children.

On the recommendation of Tropigirl I went and had High Tea on the Verandah at The Moana Surfrider. It was such a lovely afternoon. The setting is beautiful, the service elegant and the food divine. You start with soup, then out comes a tiered cake stand with sandwiches, little cakes and scones, and finally ending with a delicious green tea and lemongrass sorbet. Perfect. You get a choice of teas, and are given the pot, so no waiting around for a refill. Great views and people watching while you eat. Just delightful.