I have stayed at the Queen Kap several times in the past 20 years, but my recent trip convinced me that I'm done with her. The lobby and partial room facelifts are not enough to compensate for the no-Aloha desk staff, the shabby condition of so much of the interior of the rooms (and I had a supposedly deluxe corner unit), the carpet which made me afraid to walk barefoot in my room, the rotting rattan, the non-functioning lighting, the elevator waits, the noisy nights, the mediocre food. If the room rates had seemed reasonable for what was offered, I'd have shrugged it off, but they aren't. Waikiki has much better value if you do some research and be prepared to move when you find it.

Kawika was great host and Aloha Spirit that was awesome, I had one of the best time at the hotel, Great Rooms,best location and clean. Great staff, excellentstaff.

My wife and I have stayed at this hotel now three times in 2 years. Merl always ensures our reservation is in order ahead of time. Kawika has always met us when we arrive and places our bags on the luggage cart. Jocelyn efficiently checks us in and issues our breakfast tickets. Len worked with Merl to ensure our favorite room was ready for us and escorted us to the room. The breakfast every morning on the pool terrace is always delicious and with friendly service from Debbie and her staff. The view of Diamond Head from this breakfast terrace is awesome, the best view of any hotel on the Waikiki strip. Ron the hotel General Manager always makes and effort to greet us and to ensure our needs are met. We live and work in Japan, and being able to stop at "The Queen" for 3-5 days before returning to the grind of business in Japan is a refreshing experience. The view of the Honolulu Zoo is great, you can see the elephants in the new savanna compound which was recently opened and now allows more room for the animals to roam. The hotel is close to the Waikiki Trolley stops giving you access to the sites and shopping areas. We have stayed at every major hotel in Waikiki over the last 40 years, and the Queen Kapiolani is now our home away from home when in Hawaii.

My friend and I went to Waikiki in December and were looking for affordable places to stay. Queen Kap came up for a great price and the website looked nice too. I was surprised at how nice the place was for the price. We were on the 15th floor and had an AMAZING view of the ocean. The rooms were a bit small but you're never really in the room but they were also clean and up to date. Everyone was very friendly and the location is perfect. Honolulu zoo across the street, 1 minute walk to the beach, a few building down is Lulu's (fantastic bar and food), and the pool faces Diamond head which is gorgeous! I plan on going back to Hawaii in the next few months and will definitely stay here again!