We had a lovely return stay at the Reef, my brother has now stayed 5 times, mum and sister 3. Friendly staff, lovely hotel and facilities. Lovely clean rooms HOWEVER
My 70year old dads first overseas trip . He has come home to find the hotel charged him for previous occupants room service (??) and deducted his room charges TWICE from his credit card after he paid cash on check out. (yes he has a receipt -)
He received his credit card statement 8 days after our return. He contacted the Reef to advise them that there is an error. The Reef advised it is over 5 days and they are unable to assist. SLACK AND RUDE.
After such a lovely stay it feels weird to write a negative comment

Top marks, a speedy checkin, good staff and upgrade, good restaurants on site, Waikiki is a very busy place , try to eat early in the evening or book, as restaurants fill up very quickly.Free internet is a nice bonus, and the staff genuinely wanted you to maximise the Hawaii experience.

I stayed at the Outrigger Reef on the Beach in the beginning of February 2012. My usual pros and cons:
> Great value! Again, by using cheaprooms.com, I was able to procure a great rate.
> The guest rooms in the hotel have been recently renovated and were comfortable and stylish. Guest services were pleasant and attentive. Free internet! Fridges and safes in each room!
>It sits directly on the beach - which was lovely.
>It is steps away from the gentrified "Beach Walk Waikiki" - which is splendid for shopping and browsing - every store you could want is there. It is hopping until 11 PM every night - when the stores close. GREAT LOCATION.
>Fun music out by the pool each evening until 9 PM.
Cons:
>There are no chairs for guests of the hotel to use on the beach; rather - if you want a chair and/or umbrella - you will pay approximately $30 to a local vendor.
>The food at the hotel restaurants is average at best.
>Pool is in a courtyard and does not see much sun.

Honestly, overall, it was a great stay and I highly recommend the hotel.

I took my wife and two kids to Oahu in January and we stayed at the Outrigger on the Beach for five nights. We were very happy with this hotel! We stayed in a City View One Bedroom Suite and were happy with the accommodations. The room was new, fresh and clean. There was plenty of room and everything functioned well. We're very picky when it comes to cleanliness and were more than satisfied with our room and the hotel facilities.

The location is great, walking distance to most everything near Waikiki. We were happy with the restaurants - we ate at the Shore Bird twice and had a great meal at an average price both times. The poolside restaurant serves excellent calamari and chicken strips (!) - we had at least two pool-side meals there as well.

Note that the hotel entrance can get very busy with folks dropping off cars to the valet, tour buses picking folks up and pedestrians walking to and from the beach. Leave yourself a few extra minutes to get in and out.

Finally, beware of other reviews, there are several Outriggers in Honolulu. From what I saw at this hotel, it's been recently remodeled and is still fresh and clean. I know there are other Outriggers that haven't been recently renovated.