We had a lovely return stay at the Reef, my brother has now stayed 5 times, mum and sister 3. Friendly staff, lovely hotel and facilities. Lovely clean rooms HOWEVER
My 70year old dads first overseas trip . He has come home to find the hotel charged him for previous occupants room service (??) and deducted his room charges TWICE from his credit card after he paid cash on check out. (yes he has a receipt -)
He received his credit card statement 8 days after our return. He contacted the Reef to advise them that there is an error. The Reef advised it is over 5 days and they are unable to assist. SLACK AND RUDE.
After such a lovely stay it feels weird to write a negative comment
- Outrigger Hotel Honolulu
- Outrigger Reef Beach
- Outrigger Honolulu
- Honolulu Outrigger
