My boyfriend and I are a dual military couple and he suprised me with a vacation to Hawaii. We arrived in Honolulu to find that our original hotel was not fit for human occupancy. We called about 15 other hotels and they were all full. We stumbled upon the Equus on the internet and Clinton was able to accomodate us for the three nights of our trip. Clinton had superb customer service skills, they were head and shoulders above any other person we spoke to that day. It was refreshing to speak to a person who genuinely cared about our needs. He booked us a room in the tower on the 10 the floor. There were some undesirable things about that room but we were not able to move until the morning because a member of our party was very sick. The next morning we packed our bags and went to the front desk and spoke with a gentleman. We briefly told him our problem and immediately he asked us to check out a room in the main building. Ur gave us a key and told us he would watch our bags. We went into the room, were blown away with how beautiful it was and went back and told him we'd love to have it. He quickly changed our room and comped our parking for the previous night. He too was extremely pleasant and genuinely concerned about our trip experience. We wrote a letter to the manager (Rene) telling her about our experience and I happened to meet her by happenstance a few hours later and she graciously comped our first nights stay. No questions asked. She is a lovely lady, inside and out. She has a very genuine and meek spirit and truly sets the bar for customer service. The staff at this hotel truly makes it superior to any other hotel I've stayed at. I will definitely be back. Words can't express the dedication this team shows to its patrons.
- Equus An Aqua Boutique Hotel
