If you are looking for a clean, friendly place to stay near the International Center, great restaurants, evening street performers and the beach, this will do fine. It does have it's quirks. We decided on it because A) There was a limited choice of affordable hotel rooms available because of Pro Bowl. B) We read these reviews on tripadvisor. Most of what I read is true. What I like is the fact that the hotel manager responds here. That shows me that she cares about the place.

PROS:
Spotless rooms. Location. Helpful and friendly staff, (although Michael at the front desk could make more of an effort to look in the back for clean beach towels, like all other front desk staff did.) Overall, staff is excellent. Lobby is spotless.

Gym. Small but good equipment variety.

CONS: The elevators are questionably safe. One was out most of the time, and sometimes guests were directed to the service elevator as an alternate, although many didn't because the sign directing you to it was small. I witnessed on many occasions the doors shut on hotel guests. Very hard to push back open, especially for the many elderly asian women I saw staying there. (It closed on me, so I know the effort needed to pry them open) Also, the elevators would often not stop flush with the floor. You really need to watch your step everytime you got on or off. Didn't know what was going to happen next with them.
Chambermaids and staff start yelling at each other outside your door at 7AM. As much as I appreciate not farting my day away in Hawaii, I also looked forward to cataching up on some much needed sleep on my vacay. They are way louder than the street noise you hear. (They do leave you with one set or earplugs btw- four of us in the room)
Maid didn't come to our room until close to 5PM. Very crappy if you wanted to "freshen up" befrore dinner or have a nap.

Very small pool. And the vent covers for the pool are wonky. Everytime someone jumps in the water, the waves cause the cover to flip. My daughter stepped in unwittingly and bruised her leg. Also, because it backs onto the service doors of some restaurants at the International Centre, alot of trash ends up in and around the pool. We were also greeted to the area regularily with empty beer cans and cigarette butts. Staff seems to rarely come to the pool area to maintain. Some days are nasty. Plus THE POOL CLOSES AT 5PM!!! WTF? I don't really understand that. People will leave the pool eventually anyway because once the sun goes down, or gets blocked, the water becomes too cold anyway, so what's the big deal?




DA BIG KAHUNA Restaurant is attached to the hotel. SAVE YOUR MONEY!!! Take a walk a block in either direction and you'll find plenty of better restaurants with better food and prices. They intice you into the place with $2 Mai-tie drinks. (The best part of this place, although the guy getts annoying after a while) I wasn't feeling well, and wanted soup. Besides the fact that they forgot to write it down when they took our order (servers were two girls that both looked 15) and I had to order it again, the bowl it came in was about a half inch deep. More of a plate. Stone cold. Tasted like slop with some chunky raw veggies chopped up. Wings were soggy, not crispy. Salad was limp.
Also avoid the "Hello Kitty" all you can eat steak restaurant a block up. I guess I didn't tip enough (15%- it's a buffet) they upped it on my credit card.
Watch where you eat at the food court in the International Centre. Look at the awning above, and avoid areas where streams of bird crap have collected. Most of it drops down to the tables below. I'll try and post a picture.

We (family of 4) returned from a week's stay a week ago today. We arrived January 4th. Our kids, 14, and 11.We had a small tv in our room. The one beside us had a much larger one. But our ocean view more than made up for it. Beds were fantastic.

In summary, it's not a five star, but it's pretty good. The price is right, the bathrooms are nice, the beds are clean. I would absolutely stay here again. Love the staff and the amentites for the price. I just hope they fix the elevators and maintain the pool better.

Stayed at this hotel from Feb 4-Feb 11. Positives first. The location is one of the best. It's smack in the center of Waikiki. There's a bus stop right in front of the hotel which is very convenient. It's right beside the International Market. There are two Starbucks nearby. There's also a udon place across the street which served freshly made udon noodles though which explains the line that goes down the street. The rooms were big and we had 2 balconies. We were on a corner room in the second floor. Noise was not really a problem probably because we're used to being in the city. No need to use the free earplugs. The front desk was helpful in suggesting where to go and how to get there. They have an information sheet on what bus to take to the different spots. There was one staff who offered to help us with our bags on our way to the airport however I was on my last bag (7/8) so I said I'll handle it.

Negatives, there is a walk-up going to the hotel (around 9-10 steps) which makes it hard if you have large suitcases. Despite a lot of people complaining about it, they still haven't had a ramp installed. Service was average. It was not extraordinary as others have mentioned. When we checked out, I asked if I could use the phone in the reception to call the shuttle service but the front desk woman bluntly said that I couldn't. Check in was at 3pm which was quite a pain since we arrived at 7 in the morning from an 18-hour flight. No one offered to try to check us in a little earlier though this was expected. A little effort would have come a long way. Rooms were cleaned once or twice a day but expect only the beds to be fixed. Tables were very dusty.

Overall, it's a reasonable hotel with a reasonable price. It's perfect if it's your first time and when you're on a budget. The beach is about 2 blocks away. Restaurants all over the place. ABC stores in every corner. Bus can take you everywhere. No need to pay for the organized tours.

Very good hotel. Motivated staff. Located 2 blocks from the beach in the heart of the Waikiki tourist neighborhood and right next to the International Market and its wonderful Food Court. Called hotel directly and their rate was less than Trevelocity, Expedia, etc.with only 1 night penalty for late cancellation of reservation. Some of the other sites would charge you the full stay amount. Call George ahead of time and he will pick out a good room for you. Elevators were a little slow.

We enjoyed our 6 night stay. The hotel was very comfortable. Frank at the front desk was very helpful. We would definitely stay at this hotel again as it was so close to the beach and the center of everything fun in Waikiki. Some reviewers mentioned noise as a problem. No problem for us.