I booked this hotel off of a discount website and got a good price compared to other hotels in the area so I wasn’t expecting any frills.
Location: The hotel is located across from the Hilton Hawaiian Village and a short walk to the beach and to the main drag. There are trolley stands out front for those who rather not walk.
Service: The service here was excellent. Those that work at the front desk where friendly and helpful. The had someone at the concierge desk during most hours to help with booking tours.
Room: The room was small but fine. You could tell that the hotel is old. They are slowly doing renovations to update it. The room we had, had a new TV, new counter in the Bathroom, new microwave and fridge. The Bathroom was small, the tub was old and warn and the furniture around the room was old. The bed was comfortable though. One thing I really disliked was the water in the room. To get cold water (yes, cold) you would have to let it run for minutes. AC worked well, though I read complaints about its noise, I did not really find it any noisier than any other hotel AC unit
Other: They hotel had a pool which was on the roof of the 2nd floor (I believe) which was clean and had some sun chairs, but it is very small and the sun was blocked by hotels for most of the day.
There is a ‘fitness’ room which was just a small hotel room with a few cardio machines (old) and some free weights.
The parking garage is tight and cost $20 a night.
In a nut shell
Pros:
Location was fine
Clean
Friendly staff
Affordable
Cons:
Water issues
Elevators where slooooooow
Small fitness room and gym
There was regular in room Internet, but Wi-Fi was only available in the lobby (free at least)
All in all it was an ok stay. For the price we paid it was perfectly fine but I probably would pay a little extra to get a different hotel next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 January 2012
Aloha Kassi22:
Mahalo for sharing your experience at the Aqua Palms Waikiki! We really appreciate everyone's input.
I'm pleased to see that the hotel staff treated you with the true "Aloha Spirit" for which we are known.
We hope to have the opportunity to serve you again in the future.
Me ke Aloha Pumehana,
With Warmest Aloha,
Patty Maher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC