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Aston Waikiki Beach Tower – reviews, photos


2470 Kalakaua Avenue, (formerly ResortQuest Waikiki Beach Tower), Honolulu, Oahu, HI 96815

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96% Recommend
4.5 of 5 stars 302 reviews
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[ Date ] [ Rating ]
Great location, 4 stars: slow elevators.

Aston Waikiki Beach Tower

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4 of 5 stars
Le_Bon_Voyage   7 contributions
Los Angeles
22 Aug 2009 | Trip type: Family
1
person found this review helpful

First, note that bad reviews are due to isolated incidents. We previously stayed at the Outrigger Reef so we can compare between these 2. The Reef has been renovated but it lost some of its charm, and the Trump construction across the street equals "avoid until end of this year". The Aston positive points: across the street to the beach, short distance to the Duke statue, beach rentals; all trolleys stop right in front (very useful after a long day); free breakfast (repetitive, need to go early but stil a great money saver). The low point: elevators are slow, the present renovation project will take 2 years to complete but what the heck... aren't you on vacation? Save on valet parking, park on Kapahulu at night for free, as long as you move before 07:00 AM.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Member since 22 August 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Waikiki96815, Manager
(Management representative)
9 Sep 2009
Aloha!

On behalf of our Managers and Staff I would like to extend my sincerest MAHALO(THANK YOU) to these guests for staying with us and for also taking time to share their experiences. I am really happy to hear that they found our location to be central to many of the attactions our guests enjoy and am equally happy to hear that our personalized service met their expectations.

I do want to also extend my sincerest apologies with regards to the wait time on the elevators. We have since been in contact with our elevator service company and I am happy to report that all elevators are running fine.

I would once again like to say MAHALO to these guests for staying with us and hope that we have the opportunity of hosting them and all of you in the near future.

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR21,926 (year-round)
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Overrated!

Aston Waikiki Beach Tower

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2 of 5 stars
db460   3 contributions
Cary, NC
10 Aug 2009
3
people found this review helpful

The Aston Beach Tower on Oahu was the worst place we have stayed in Hawaii. Our room had a noxious odor coming from the master bathroom when we checked in. We complained to the front desk immediately. They sent housekeeping up to try to mask the odor. They were able to make it not as noticeable for a brief period of time. It was not so bad that we requested a different room, because we had a good view and were afraid we would get a worse view. The odor was worse at times and better at times but never went away. On the day before departure, we went to Concierge to arrange our pickup for the airport the following day. The person there asked how our stay was. I told them about the odor, and they immediately reported this to the front desk (again). Shortly thereafter a maintenance person reported to the room. Immediately he said he knew the source of the problem. He asked if we would leave the room for a while, and we told him we were about to leave. He asked us to let the front desk know when we left because he was going to pour some strong chemicals into the bathtub drain to clear the problem and we should be out of the room for a while. He said it was a common problem in the building. We left and notified the front desk on our way out. We were gone for 2-3 hours and returned to the same smell in our unit. About 2 hours after we returned, the maintenance person knocked on our door. He asked if we ever left. We said yes and that we notified the front desk as we were leaving. He said they never told him. We told him to do his thing unless it would be harmful to us. He did his thing, and we did not notice the noxious odor for as long as we were there.

Additionally, the common areas in that ‘hotel’ were dingy; there was a musky odor in all common areas; the common areas were dark (as was our unit); it was not an ‘inviting’ place. I would recommend to any of my friends that they avoid that place, even though it’s location was good (not great). We were on an eighth-floor unit and overlooked Waikiki Beach Park (sorta-if you looked around the round hotel immediately in front of us.) I think the reviews of this place are inflated. Perhaps may of them are from first or second-time visitors to Waikiki that do not have anything to compare it to.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Waikiki96815, General Manager
(Management representative)
18 Aug 2009
Aloha,

I would like to extend my sincerest apologies to this guest and his family for their recent experiences with us. We opened a wall in the suite right under the unit these guests stayed in and could not find anything that would cause an odor to appear. We have now contracted with a plumbing company that will send a scope down from the 40th floor in each stack of rooms to see if there is any obstruction of any kind that could have caused this odor to appear. This condition is not acceptable and we will resolve it.

And I would also like to extend my apologies to these guests for their impressions about our common areas. We recently renovated the lobby trying to create a "warm & inviting" experience and I'm very sorry that they did not find this to be true for them.

I am going to try to contact this guest with the hope that they will allow us one more opportunity to host them. We want to make it right with them and we will.

Mahalo.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR21,926 (year-round)
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Awesome location, staff, and rooms

Aston Waikiki Beach Tower

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5 of 5 stars
RyanDan   12 contributions
Airdrie, AB
10 Aug 2009 | Trip type: Couples

We moved to this property (ResortQuest property at the time) when we found a couple cockroaches in our first hotel room a couple blocks away. The staff here were very friendly and accommodating. Our room was awesome, with a view of the beach and ocean. The free, hot breakfast every morning was a bonus. Very clean, and no cockroaches in the room!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 10 August 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Waikiki96815, General Manager
(Management representative)
18 Aug 2009
Aloha,

I would like to thank these guests for taking the time to share their comments on their recent stay in Hawaii however after reading their review I believe they stayed at the Aston Waikiki Beach Hotel and not the Aston Waikiki Beach Tower. Our sister property does offer a complimentary breakfast that can be enjoyed on the beach or at poolside while we offer the added convenience of a full size kitchen where if you opt to whip up a meal, can be enjoyed at your leisure on our spacious patios.

MAHALO once again to these guests for staying at an Aston Property and we hope to see many more of you staying with us!

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR21,926 (year-round)
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Agree with All the Others - Great for Family (with Teenagers)

Aston Waikiki Beach Tower

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5 of 5 stars
nberd0   2 contributions
Belmont, CA
8 Aug 2009 | Trip type: Family

We just returned home today after 5 nights at this Hotel. This was our first trip to Hawaii and I spent hours reading thru reviews of so many hotels... Although I could have just as easily gotten two rooms for the same or less cost at one of the other many beach hotels, in the end deciding factor was having all of us in the same room as these family vacations become more and more infrequent (19 year old son gone to college, 17 year old on his way too). It was a great decision which shock among shockers even the boys agreed with. Had a partial view room which was partial in two different directions so in my estimation was a complete view, both bedrooms were in the back of the unit so we were shielded from the street noise which really wasn't bad anyway. Cooked breakfast each morning, drinks on the lanai each afternoon/evening after a few games of billiards (wife wiped us all out). Did laundry day before departure so not much to do now at home. Each night the boys went out on their own and returned by 1:00AM which seemed fine as I could seel families with small children still walking the beach/streets at that time. Activities desk was helpful, front desk printed boarding passes, etc.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay August 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Age group 50_64
  • Member since 18 April 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Waikiki96815, General Manager
(Management representative)
11 Aug 2009
Aloha!

On behalf of our managers and staff I would like to say MAHALO(THANK YOU) to this family for allowing us the opportunity to host them. I'm really happy that they found our suites to be spacious and our location to be convenient to many of the "sights and sounds" of Waikiki. We really have tried hard to make our suites a "home away from home" by including items such as a washer & dryer along with a fully-equipped kitchen and I'm glad that these touches helped to make their vacation one that we hope they will remember for a long time.

MAHALO once again to these guests for staying with us and we hope to have the opportunity of hosting them and all of you in the near future!

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates ABS:HotelCheckRates-d225459?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: INR21,926 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
great location, ocean views,plenty of room to relax-beats staying in a hotel

Aston Waikiki Beach Tower

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4 of 5 stars
m0m0f3b0ysNJ   28 contributions
New Jersey
6 Aug 2009 | Trip type: Family
1
person found this review helpful

We stayed in unit 1904 for 5 nights on our recent return trip to Hawaii and were not disappointed. The advantage of a condo when traveling with 3 offspring cannot be underestimated: the amount of space, option to eat some meals in (which we did for most breakfast/lunch meals), ability to use washer/dryer, spectacular views from our lanai, all enhanced the comfort and enjoyment of our stay.
This unit was located high enough to have great views above the smaller building in front of it. The lanai was large enough to accomodate all of us at the table, had great morning views of the surf schools heading out to the waves in the early morning. Having high-speed internet access in the room was great. Kitchen was modern and clean. We enjoyed easy access to the beach across the street. This location was ideal for us: close to everything in Waikiki- we walked to Duke's for dinner one night, and drinks at House Without a Key at Halekulani. The Zoo and Aquarium are all within walking distance. The free parking space included in the rental was a plus- parking in the city can be scarce and expensive. The concierge desk and bell hops were very friendly and helpful. We were too busy to ever get to the pool, but it looked nice.The only negative: the safe in our room was not working, and our sons were stuck on the elevator for close to an hour on the 14th floor before it they were released. We would definitely return.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Travelled with Family with Teenagers
  • Member since 08 January 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from Waikiki96815, General Manager
(Management representative)
11 Aug 2009
Aloha!

I would like to extend my sincerest MAHALO(THANK YOU) to this family for allowing us the opportunity to host them on their recent trip to the islands. I am very happy to hear that they found our suites to be spacious, our views to be one of a kind and our location ideal for spending time away from the property. Our complimentary parking with valet service is a plus and I'm glad they found our "ambassadors of aloha"(bellmen) and our concierge staff to be really friendly and helpful.

I also noted their comment about the in-room safe not working and I would like to extend my apologies for this situation occurring(Maintenance is checking on it now). I would also like to apologize for the interrruption in elevator service as we try our best to maintain all of our equipment in optimum condition.

I'm really happy to hear that these guests would return to our property and I hope that we have the opportunity of hosting them and all of you in the future!

ALOHA!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates ABS:HotelCheckRates-d225459?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: INR21,926 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Aston Waikiki Beach Tower Also Known As

  • Aston Waikiki Beach Hotel
  • Resortquest Waikiki Beach Tower
  • Aston Waikiki Beach Resort
  • Resortquest Waikiki Beach
  • Waikiki Beach Tower
  • Aston Waikiki
Address: 2470 Kalakaua Avenue, (formerly ResortQuest Waikiki Beach Tower), Honolulu, Oahu, HI 96815
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