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Ilikai Hotel & Suites – reviews, photos

3.5 of 5
1777 Ala Moana Boulevard, Honolulu, Oahu, HI 96815
Hotel amenities
Ilikai Hotel & Suites
Ranked #13 of 84 hotels in Honolulu
4.5 of 5 stars 567 Reviews
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567 reviews from our community

What travellers say about this hotel
  • Ala moana(45)
  • Ocean views(26)
  • Waikiki beach(19)
  • Friday night(17)
  • Very nice(14)
  • Shopping center(9)
  • Flat screen TV(8)
  • Friendly and helpful(8)
  • Front desk staff(7)
  • Continental breakfast(7)
Traveller rating
    262
    218
    62
    12
    13
Only show reviews for Family (184) | Couples (222) | Business (44)
Date Rating
Los Angeles, CA
Senior Contributor
21 reviews 21 reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
“Define Renovated!”
1 of 5 stars Reviewed 15 February 2012
7
people found this review helpful

Okay, so I read the reviews and talked to reservation rep who told me the hotel was recently renovated, has large 2bd/2ba room with kitchenette, ocean and lagoon views. Sounds great right? Wrong!
First of all when my family and I pulled up, my teens said,"Mom is this a motel?", "What made you book this place?" I told them, "well look, the sign in front says newly renovated rooms, so maybe they didn't get to the outside yet. The reviews were all positive, and the reservation lady told me we will really be happy and enjoy this hotel." Well, first of all, they pre-charged our credit card for the first night, normal, but when we arrived they placed a $300 hold on our card for room security. I'm thinking this must be some kind of renovated room and it just has to be great. Well, on the way to room noticed all the old doors, walked in room to find.....old white fridge like one I grew up with. Old dirty, filthy white microwave, old cabinets, new counter top; old carpet; wall paper peeling off wall over one of the beds in first room; bathrooms have new counter tops with old tubs; bed old; very old sliding doors that lead to very old balcony with ocean and lagoon views. New t.v. with poor picture quality in living room and 2nd bedroom. I stayed up all night researching online for another hotel. Checked out the next morning, and front desk person asked my husband was everyone out the room, he said, yes, and then he was told they will complete the check-out and take $300 hold off card once they check the room and make sure everything is ok, so please have a seat and we will call you back to counter when clear. WOW! What the heck! Were there hidden diamonds and gold in the room that I missed? Was that old lamp an antique worth thousands? Incredible, anyway, we drove right over to The Kahala Hotel & Resort (review to follow) a true diamond and pot of gold on the island for the remainder of our 5 day stay. Pay & stay at your own risk! Don't waste your time and money. The valet parking attendant told us the original Hawaii Five O, was filmed at the Ilikai. That explains it all, it's still in it's original Hawaii Five O condition.

Room Tip: Don't choose any!
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  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
“Excellent”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We stayed at the Ilikai for 8 nights. When I say we, it's my husband, and my 1 year-old daughter. I was a little nervous after booking this hotel and reading some of the reviews. I almost changed my mind and look for another place to stay, cause I wanted my family holidays to be a great experience. I'm so happy I didn't make any change. I was pleasantly surprised with the Ilikai. We were on the 22nd floor with a stunning view of the marina and the ocean.. The sunsets were just priceless. The room was large, a fairly well equiped kitchen, and some comfy furniture (coaches have seen better days though). Staff extremely helpful and friendly. Good value for your money.
When we got to the room, my daughter's crib was already in place. That was nice cause after a long trip she was ready for a nap. Location is just great! I would definitely be a repeated customer.. Mahalo Ilikai! We had a fantastic holiday!

Room Tip: Get an oceanview! I've never seen nicer sunsets in my whole life.
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  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
“Cant beat the location, staff, or value...”
5 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

Repeat visitors to the Ilikai and we will surely return....

I'll keep this short as this is a followup to an old review from last year...

4 of us stayed there this past week for 4 nights and had great rooms on the 23rd floor....same rooms as last visit with wonderful sunset views overlooking the ocean and marina.

WE love the location due to its proximity to great places to eat...shopping....and of course the staff that follows the direction of Terry Dowsett to perfection.

Its an older property that lacks the flash of the new mega hotels on the strip, but more-than-makes-up-for-it when comparing value and location.

We are Ilikai customers for life!

Mahalo!

Room Tip: 23rd floor
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  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ManagerHonolulu, Public Relations Manager at Ilikai Hotel & Suites, responded to this review
13 February 2012
Aloha,
We appreciate your comments and experiences during your stay and value your patronage. May your travels bring you back to our shores in the not too distant future.....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Excellent”
4 of 5 stars Reviewed 11 February 2012
4
people found this review helpful

My wife and i stayed in room 2116 on the condo rental side of the building Jan 2011.Nice room renovated modern looking clean, a little small but excellent location and what a view
will be back for sure

  • Stayed March 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“BRILLIANT & EXCEPTIONAL VALUE!”
5 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

Daughter teenager & I stayed at the Ilikai ON WAIKIKI BEACH for 3 weeks in July 2011.

IT was 'Brilliant' value & the rooms were spacious and location perfect for visiting the Ala Moana Centre. During our stay which was peak season we had to change rooms on 3 occasions as this was the only way to get a room at this Hotel which was completely booked out at this time of the year. Even although we booked in advance we were still in a position whereby we had to change rooms, so if you want to stay here book WELL in advance.

The Hotel is obviously one of the originals and hence it is of an older vintage which in fact makes it much more enjoyable. The rooms are LARGE!! seriously. The beds too. The decor is very comfortable, compliments the era. The Lobby is lovely and the restaurant downstairs on the Lobby floor is exceptionally good & exceptionally good value!!.

The staff here are amazing. Trust the Americans to do it so well>>>SERVICE that is, something that Australians would do very well to learn more about as generally we have a lot to learn from our allies over there on this topic. The front desk staff are exceptionally friendly and helpful; we needed to change rooms on a number of occasions and they were flawless in their preparations.

The maid service is also excellent. Please TIP them as they rely on this to boost wages; plus they are generally very good at what they do. Different teams work on different floors though so be aware of who the maid is for your room during your stay. They replentish the coffee- perculator- Hawaiian brands - not our taste- and clean the room perfectly.

The location is truly excellent away from the bustle & hustle of central Waikiki and walk to Ala Moana Beach & Shopping Centre plus surrounded by brilliant restaurants and Hilton Hawaiian Village.

I was recovering from major surgery _Total Hip replacement , yet managed to walk daily to Ala Moana and down the beach to Waikiki with teenage daughter so if I can do it so can most. The quiet location is very important and if you take a room with a view- we did for a few days- the atmosphere is exceptional.

The City view Mountain view rooms are also nice, especially value wise. Truly this Hotel has to be recommended not only for the excellent value (especially compared to Australia @ just over $120 per night~ PLUS the truly BRILLIANT professional staff, the spacious airy & light well maintained rooms, and the very lovely lobby and restaurants. You can book bargain prices via the various online booking agents. We found a very good one & got a great deal. We will DEFINITELY stay again. Absolutely. And Hawaii= For atmosphere & shopping in a contemporary setting with a great taste of USA & Japan especially food. American Professionalism- CANT BEAT IT!!

Room Tip: Choose Ocean View Room for absolute experience.
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  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Ilikai Hotel & Suites

  • Ilikai Hotel
  • Ilikai Hotel Hawaii
  • Ilikai Honolulu
  • Ilikai
Address: 1777 Ala Moana Boulevard, Honolulu, Oahu, HI 96815
Price range (per night):* INR9,395 - 13,756

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