From check-in to checkout, the staff was outstanding. The television remote control was missing from my room when I checked in, and all of the staff members went out of their way to locate a suitable remote control for a flat panel television that seemed to be missing its brand name and model. One of the staff made a special trip to Wal-Mart to purchase a remote, and then took the time to program it to work with the television. The location is outstanding: just a couple hundred feet from the Waikiki Beach. The housekeeper kept the room clean and well stocked with towels and other amenities. This was the third time that I have stayed at the Waikiki Grand, and my experience there seems to improve with each stay. I hope to return later in the year!
