My wife is recovering from 6 months of chemotherapy. Our trip to Hawaii was one to help her recover and relax. We arrived In Honolulu at 1 PM on February 3rd and she was completely exhausted from our travel. We were sharing a condo at the Wyndham with some friends and when we tried to check in, they informed us we could not due to our names were not on the guest list to be checked in. I explained our situation (and even showed them the text messages from our friends - I also gave them my ID and Credit Card) but they simply said they could not let us into our room until our friends arrived. We had another 4 hours before our friends plane got in! They then told us that they may have a temporary guest room available but it would be another 2 hours before it would be ready. They also said that if someone else wanted to come in and use it, we would have to vacate it for the guests. I was desperate as my wife had to have a place to lay down.

We made our way accoss the street to a park bench and I had my wife lay down. About 5 minutes later, a security officer told us we had to leave. I explain the situation that my wife desperately needed a place to rest. He was sympathetic but told us that we had to leave.

We made our way to the beach and my wife simply could not go another step. I found a stack of lounge chairs and a small strip of shade provided by the trunk of a palm tree. Melvino and Simon came up to me and I feared the inevitable. I explained to Melvino that we were not hotel guests but my wife was in desperate need to lay down. I braced myself for what was coming. But Melvino simply said, "I understand your situation, please let me help you. I would like to provide a place for your wife to be more comfortable and get the rest that she needs." He took us to an area with a huge umbrella and a padded cushioned lounge chair and said, "She can rest here as long as she needs to."

My heart is filled with gratitude for the kindness and generosity that he showed us. We were not hotel guests but he gave us the best Aloha ever.

A Big Mahalo from -

Doug & Shannon
Chico, California

Outstanding service, simple but great amenities, and pleasant grounds. The suites are very open and spacious, thank goodness they didn't skimp on windows. I especially enjoyed the lap pool, and coconut shell walls. From start to finish, I was impresses and will return... hopefully soon.

The service is an experience in itself
What a great choice

The Trump is a fine city hotel, with correct and friendly service, good design, good location, comfortable & spacious rooms with high-end furniture, and all of this for a fair price.
I enjoyed staying there, nevertheless it does come across as a somewhat soulless city hotel.
I mean, we could be literally anywhere in the world, and allthough just about everything hits the mark, there's not really anything to write home about really.

Wow factor: the heated plunge pool with views of the ocean and Honolulu, great for sunset.
The negatives: Housekeeping can be a bit intrusive, never forget the sign on the door if you want privacy.
I would have enjoyed a seperate shower in the bathroom, especially since the tub is so deep, but that's about it.
I did have a minor incident with a knife at breakfast, wich was properly adressed by the staff, who took care of the bill.

So, all in all, a very recomendable high-end property that works like clockwork but won't overwhealm you.