What a fantastic hotel - on the world famous Waikiki Beach!! The hotel room was clean, the staff were helpful, the food was reasonably priced! This hotel had everything you needed and more!! What we particularly loved was the Hula Grill within the hotel - great views of the beach, with lovely food (especially the breakfast!!) and in the evening we'd have a few cocktails which had a lovely relaxing atmosphere under the tiki lights!! We would most definately stay here again!!

The location is perfect!!! We booked a partial ocean view room and on arrival was offered a 1 bedroom ocean front room at a reduced rate. We decided to upgrade and were very pleased we did, AMAZING VIEW!!! 180 degrees from Diamond Head to the end of Waikiki Beach. The room was a little dated but they are remodeling this year so we're sure it will be even better. Staff were friendly, our son loved the paddle board which we hired from in front of the hotel, and the food at Dukes was wonderful. The markets are right across the street, we booked some tours at their tour desk and the bell hop saved us money because when we asked for a taxi he suggested a tour bus instead which did what we needed. The outlet shopping was the only disappointing thing about our stay (not the hotels fault). Will stay here again.

Quite simply, old beds, musty rooms. We complained and they upgraded us to just a bigger version of the same problems. Would need a serious renovation to be good again.

The staff were totally not interesetd and the bar the people behind the bar bordering on being racist...
On my first night i went to the bar at dukes and asked for 2 drinks the, the gut asked me to approach the corner of the bar and order from there, no woories i said and walked to athe area as intsructed...
For over 5 minutes i stood there, as the barman held a conversation with some amercian tourists, the waitress then came to collect some drinks and io asked if i could order from her, to whcih she replied, i have to ask the barman, she added, if he ever stops talikng...
A few minutes later, she returned and she was embarrassed that i was still there ( she knew it was highly inappropiate )
Anyway, the barman who had caught my eye on a couple of occasison continued to ignore me and my Chinese wife, only when i turned around to my wife and said forget it, lets go elsewhere he beckoned me, i gave him short shrift as you would expect...
A day later the tour company failed to pick me up for a Paradise cove experience and the Hotel Concierge did not care one jot, said they were there and there would be an extra charge to reschedule!!.. So i called the tour people myself and rearrange with no extra charge and got an apology and admittance it was there error...
The outrigger is for americans, next time i will chose a more international hotel