I've stayed at the Hilton Hawaiian Village before a very long time ago but not the building of the Grand Waikikian. Its part of the Hilton time-share, so we stayed there due to my friend's time share. But apparently you can still get a room there without a time share. Its a great room. Has a kitchen with everything you may need for a kitchen to function properly. It has a separate living room with a tv and great sound system and dvd player. It has a balcony, but unfortunately ours was facing the city not the beach. The bathroom was large. There's a tub in the bedroom, and another tv in the bedroom. I can't complain at all about the room. But since we were using timeshare, we were informed that if we want our room cleaned it would be an extra $50 I think per day. We decided not to do that, and decided just to keep our room clean ourselves. You can ask though for extra toiletries from housekeeping free of charge. You get these cards to be able to get a beach towel when your at the beach, and have to make sure to return it when you check out. You also get a card to be able to rent free dvd's at the dvd kiosks around the lobby. There is extra charge for parking and valet. We opted for valet since I think the price difference was like a few dollars only. You have to pay extra for a beach bed and umbrella if you want one on the beach. I find that the most ridiculous thing I've ever heard before. And its not a one time fee for your stay, its a daily fee of I think $25 for a beach bed and another I don't know for the umbrella. I couldn't believe it. I mean when do you go to beach resort and be charged extra to be able to stay at the beach when your a paying guest. I could understand if your just a beach wanderer, but a guest of the hotel? They said its to keep track of their beach beds and umbrellas cause they've lost a lot, but really. If you found a system for the beach towels, why not find a better system for the beach bed and umbrellas. We tried laying on the sand with just our beach towels but didn't last long cause the sand would still burn our toes if it hit it. So we moved by the pool area, because the beach beds and umbrellas were free to use there, you just need to wear this bracelet that they give you upon check in so they know your a guest of the hotel.
I understand why they have to protect themselves, their location is truly great, and I'm sure there are freeloaders from other places that pretend they are guests and use all their amenities, but I think they have to find a better way to treat their real guests and make them truly feel like their guest is in paradise. It just ruins the whole experience. All these extras that shouldn't be extras. Without all these little frustrations, there is really no need to leave this place. The restaurants around are great. They have shops in the area, including an ABC which is the same price as the ABC outside the hotel, they didn't jack up the prices, so you can buy whatever you need for the kitchen.
I really want to love this place, and I did before, but I just didn't like the extras for every little thing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC