Really great location and the old tower has some nice charm. Sadly when staying at a higher end hotel I don't expect the first answer for simple requests like a late checkout or cereal for the kiddo at the never changing breakfast buffet to be NO. I have had better efforts at a roadside Best Western.

If you are a pool person at all most definitely look elsewhere.

The customer service from The Royal Hawaiian is top of the line, 5-star, and unparalleled!!! Here is the best part, I myself was not even a guest at the hotel! This is the reason why I say this....

My mom was on a 18 day, birthday trip to Australia and the Royal Hawaiian was part of a 3 day stop over on the return portion of her trip back home to the mainland United States. Since I was unable to get a hold of my mom on her actual birthday due to her being on a cruise ship, I decided to take a shot and call The Royal Hawaiian to set up a dinner on the beautiful Hawaiian beach. I called The Royal Hawaiian a few days before my mom's arrival to the hotel. On the other end of the phone was a genie named Yumi who made my dream I had envisioned come true. Yumi, the hotel concierge, was AMAZINGLY helpful and that is an understatement. I spoke with Yumi about 4 times. She helped with every request and called with updates. I could feel the friendliness through my phone, all the way from New Jersey.

So, my mom arrives and has her surprise dinner at AZURE. My mom, being in the service industry 25 years in Trump Hotels, RAVED about the service for the servers at AZURE. I think Annette was one of her servers. She LOVED the food and birthday candle/dessert as well! It was a perfect birthday dinner, under the stars, with a great view of the ocean and dinner show in the distance.

I would like to thank the management of Azure and Gail (RH - General Cashier) for securely handling my payment info. I wanted to pay for my mom's dinner and they honored my request. Gail even emailed me a copy of the check! I loved that.

One last thank you to the hotel, and my guess is Yumi the Genie had a hand at, was my mom mysteriously had a bottle of wine in her room compliments of The Royal Hawaiian Hotel. I did not request this fantastic surprise and was the icing on the cake to a great 69th birthday surprise.

I cannot thank the Royal Hawaiian Hotel for the outstanding service! I was not even a guest and I received 5-Diamond service. The Royal Hawaiian will be the hotel I stay at when I visit Hawaii.

Mahalo Royal Hawaiian!!!

I am a frequent visitor to the Hawaiian Islands. I typically stay in private residence with family or friends. However, I have always been a fan of the historic Royal Hawaiian in Waikiki. Right in the heart of Waikiki, it is an oasis in an otherwise chaotic area of the island. The service is excellent there and I believe that is because they take great care of their employees, who seem just as happy as I am to be on the beautiful grounds. I treated myself to a massage at the Abhasa Spa there and I was beyond satisfied with the luxury and level of service I received. This was on Super Bowl Sunday and I requested to be outside in the cabanas even though that meant I would hear some shouting now and then... I was in heaven and I went back a second time, even though my body still felt great from the first massage. Darshan and Melissa were the names of my body workers and I highly recommend that you book yourself an appointment and indulge in some relaxation!

What a place to arrive at....from the courtyard at the front...with that huge banyan tree and the views from every room in the hotel that face the beach.....this is THE PLACE to holiday. I loved the staff, the cozy poolside, the food and the linens....pink bathrobes and banana bread fresh from the kitchen each morning! I dream of my next visit and it will besoon if I my dreams come true.