The customer service from The Royal Hawaiian is top of the line, 5-star, and unparalleled!!! Here is the best part, I myself was not even a guest at the hotel! This is the reason why I say this....

My mom was on a 18 day, birthday trip to Australia and the Royal Hawaiian was part of a 3 day stop over on the return portion of her trip back home to the mainland United States. Since I was unable to get a hold of my mom on her actual birthday due to her being on a cruise ship, I decided to take a shot and call The Royal Hawaiian to set up a dinner on the beautiful Hawaiian beach. I called The Royal Hawaiian a few days before my mom's arrival to the hotel. On the other end of the phone was a genie named Yumi who made my dream I had envisioned come true. Yumi, the hotel concierge, was AMAZINGLY helpful and that is an understatement. I spoke with Yumi about 4 times. She helped with every request and called with updates. I could feel the friendliness through my phone, all the way from New Jersey.

So, my mom arrives and has her surprise dinner at AZURE. My mom, being in the service industry 25 years in Trump Hotels, RAVED about the service for the servers at AZURE. I think Annette was one of her servers. She LOVED the food and birthday candle/dessert as well! It was a perfect birthday dinner, under the stars, with a great view of the ocean and dinner show in the distance.

I would like to thank the management of Azure and Gail (RH - General Cashier) for securely handling my payment info. I wanted to pay for my mom's dinner and they honored my request. Gail even emailed me a copy of the check! I loved that.

One last thank you to the hotel, and my guess is Yumi the Genie had a hand at, was my mom mysteriously had a bottle of wine in her room compliments of The Royal Hawaiian Hotel. I did not request this fantastic surprise and was the icing on the cake to a great 69th birthday surprise.

I cannot thank the Royal Hawaiian Hotel for the outstanding service! I was not even a guest and I received 5-Diamond service. The Royal Hawaiian will be the hotel I stay at when I visit Hawaii.

Mahalo Royal Hawaiian!!!

I am a frequent visitor to the Hawaiian Islands. I typically stay in private residence with family or friends. However, I have always been a fan of the historic Royal Hawaiian in Waikiki. Right in the heart of Waikiki, it is an oasis in an otherwise chaotic area of the island. The service is excellent there and I believe that is because they take great care of their employees, who seem just as happy as I am to be on the beautiful grounds. I treated myself to a massage at the Abhasa Spa there and I was beyond satisfied with the luxury and level of service I received. This was on Super Bowl Sunday and I requested to be outside in the cabanas even though that meant I would hear some shouting now and then... I was in heaven and I went back a second time, even though my body still felt great from the first massage. Darshan and Melissa were the names of my body workers and I highly recommend that you book yourself an appointment and indulge in some relaxation!

What a place to arrive at....from the courtyard at the front...with that huge banyan tree and the views from every room in the hotel that face the beach.....this is THE PLACE to holiday. I loved the staff, the cozy poolside, the food and the linens....pink bathrobes and banana bread fresh from the kitchen each morning! I dream of my next visit and it will besoon if I my dreams come true.

I am a traveller with very discriminating taste. I'm not sure what other reviewers were expecting in Hawaii or in a historic hotel. Frankly I can not see how it is possible for anyone to complain about this property and its staff.
I stayed there during the Pro Bowl as did a number of players. While other hotels were a zoo, the Royal Hawaiian was tranquil, beautiful and serene. The front desk and concierge staff were amazing: I called the concierge, gave them a list of things I wanted to do and events I wanted to attend in Honolulu, including a number of Pro Bowl events. The concierge spent 2 hours creating an itinerary, making reservations and even hand delivered it to me.

The vallet service is very useful. The resort fee covers self parking, however, if you are going during a busy time of year, pay the extra $6 a day and it will save you time. Having said that, traffic in Honolulu is pretty brutal. The hotel is located on a beach, near all shopping, restaurants and bars. You might just want to opt out of getting a rental car and take a taxi if you feel like going to the North Shore. Will save you time and money!

The restaurants are world class - Mai Tai's bar has great views and Azure is simple fantastic. Be prepared to spend $$ here, but worth every penny. Azure's sashimi is to die for!

The beach is wonderful - lots to do. You can take advantage of the beach activities like surfing lessons and kayaking. Lots of fun.

Fast wifi access - if you are having difficulties, the ethernet cable and router is attached to the phones. Reset by disconnecting and reconnecting the power plug. Fixes the issue right away. Engineering can do it for you and they are quick to respond, but frankly it takes just a few seconds to do n your own.

I would have given the hotel 5 stars, however, they lost out on one issue that became a big one. Housekeeping is a little over eager to clean the hotel and everyday I was woken up at 8am. A few times staff didn't hear from me and walked in on me - even in the evening where I required privacy and had a do not disturb sign on my door. It may be just because my suite was the first one on the main floor. A couple of incidences were quite embarrassing, and I had to call the front desk. It was remedied immediately, I wish I had called the front desk earlier. Either way, the property should be given 4.5-5, however, I am still a little scarred by housekeeping walking in on me while I was undressed!