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Aston at the Executive Centre Hotel – reviews, photos

3.0 of 5
1088 Bishop Street, Honolulu, Oahu, HI 96813 (Formerly ResortQuest at the Executive Centre Hotel)
Hotel amenities
Aston at the Executive Centre Hotel
Aston at the Executive Centre Hotel
Aston at the Executive Centre Hotel
Aston at the Executive Centre Hotel
Aston at the Executive Centre Hotel
Aston at the Executive Centre Hotel
Ranked #51 of 84 hotels in Honolulu
4.0 of 5 stars 79 Reviews
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79 reviews from our community

    Trip type
Traveller rating
    23
    28
    13
    11
    4
Date Rating
Ventura, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Needs Help,Could Be A Jewel Of The Pacific”
3 of 5 stars Reviewed 21 December 2010
1
person found this review helpful

This hotel is a jewel in the rough, some of the rooms are in need of make overs, thay have that seventys look, but over all its just in need of a little work to really make it a five star get away hotel. The staff on the other hand has problems with telling the truth or knowing what is going on, in other words there just there to make a buck and could care less about guest needs.

  • Stayed November 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Johnny003 about Aston at the Executive Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCentre, General Manager at Aston at the Executive Centre Hotel, responded to this review
22 December 2010
Aloha Johnny003 from Ventura California,

I am sorry that you posted this comment on Trip Advisor before our conversation yesterday evening.

We are very glad that the situation you refer to has been resolved and you should be receiving your package by 3 pm on December 23 via Express Mail. We care very much about our guests and the staff was providing you with credible information that was being provided to the hotel by a national credit card company. Unfortunately, the hotel was receiving incorrect information that caused the misinformation to you. It was at no fault of the hotel staff that this situation occurred.

The hotel is in the midst of updating a small minority of the rooms (the majority of the hotel was updated in 2009). And with the economy recovering and a positive cash flow, we expect to complete this update by the first quarter of 2011.

As we discussed, the hotel Sales Manager is awaiting your call, to assist you with your future reservations.

Thank you for taking the time to post a review on the Aston Executive Centre.

If anyone has any questions or concerns about our hotel, please feel free to contact me directly at clem.lagundimao@astonhotels.com.
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Okinawa, Japan
1 review
“Best place on O'ahu for extended stays”
5 of 5 stars Reviewed 14 December 2010

1br suite has a full kitchen and in-room laundry, making it perfect for our one-month stay with a 9mo old child. They offer cribs as well. The staff was incredibly friendly and accommodating for a variety of requests from different parking spots to helping secure rollaway beds for a short visit from family. We've had to come to Honolulu twice now for 3+ week stays and both times have been here because this is like staying in an apartment (with room service!).

The location is good; 10-15 minutes from Ala Moana Center, 15-20 minutes from Tripler AMC/Hickam/Pearl Harbor, and walking distance to Aloha Tower.

  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask itsacountry about Aston at the Executive Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great, if you get a 'new' room”
4 of 5 stars Reviewed 9 November 2010
1
person found this review helpful

I stayed at this location for 3 consistent months.
STAFF: Excellent. Very polite, ready to assist, and were very welcoming. Due to my long stay, most staff members cheerfully greeted me by my last name each time I passed one of them. There is also 24 hour security and a parking attendant, which made me feel safe. In all, the staff and management are extremely accomodating to whatever needs you may have.
BUSINESS OFFICE: Just make sure you grab computer paper from the front desk as they never seem to stock up the printer nor do they leave extra paper for refills.
BREAKFAST: Just simple pastries and drinks. Don't expect a Marriott Hotel breakfast spread....nowhere near it!
ROOMS: I stayed in 2 different rooms. The first was not one of the newly renovated ones. Since each unit is either privately owned or owned by the hotel chain, each room is different in decor. My initial room was not great. The walls were peeling, bathtub/sink counter was old, kitchen was old with old appliances, and the washer/dryer was extremely old. In fact, the washer worked correctly sometimes and when it did, boy did it rattle. So much so that I had to hold the thing down so it wouldn't rattle itself out of the closet! Everything in the room including the paint and color of certain fixtures did not match. The room was not great and I wish I could remember the unit number. On the plus side, no insects and no smoke odors.
My second room, which I stayed in for the last 2 months of my trip was much better. Up-to-date kitchen and appliances, bathroom was a lot cleaner and renovated to include a brand new bathtub. Washer/dryer was almost brand new and made little to no noise during operation. The only downfall was that someone on this floor smokes. This is a non-smoking facility which needs to be better monitored. Due to the smoker on this floor, floor 28, I was unable to use my AC in the unit as the smoke odor would fill my unit which made breathing unpleasant. Since there are no windows you can open, this made matters even worse, especially on hot days. The staff graciously set up a portable AC which I used for the duration of my stay. Still, I can smell the smoke when entering the floor or entering the room since housekeeping left the AC on throughout the day.
So in all, request for an updated room. The view is always key however, the cleanliness of the unit is more important.
BEDS: Please get new beds for all units!!!! It was like sleeping on cardboard. VERY firm beds. Too firm which caused back aches.
POOL: Not great. Just a simple, small pool you would see at a typical apartment complex.
INTERNET: Hard connection available however, they lack wireless internet. Hopefully, they upgrade their services regarding this issue.
LOCATION: Perfect for the business person. Starbucks within 3 minutes, plenty of food choices, Aloha Tower just down the way, and Chinatown just a few blocks up....all within short walking distance. A major plus was the Longs Drugs store, Ross, and Macy's that are literally 1-2 mins from exiting the hotel. The bad part is that these places close at the lastest 6pm if not earlier.

Great stay if you're looking to avoid the Waikiki traffic. Not on the beach or near a beach however, the panoramic view from the rooms are amazing. I will stay here next time however, I will be requesting a tour of the unit before I get locked into the booking.

  • Stayed August 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask R23x about Aston at the Executive Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, MS USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice, Clean, Standard, Basic Downtown Hotel Experience”
3 of 5 stars Reviewed 7 September 2010
1
person found this review helpful

I was in Honolulu on business for five days/four nights. My room was a mini-suite with a kitchenette/dining area, bedroom with a mountain view, and bathroom. The room was clean, the hotel staff was friendly, and I was generally pleased with the accomodations.

As someone who travels a lot, I always appreciate having the ability to control my own environment. Therefore, it's always a pleasure to discover that the thermostat in my room really works. That was certainly the case with my room at the Aston on this trip.

A light continental breakfast is available each morning up on the 40th floor. Donuts, pastries, bread (for toasting), juice, and coffee are provided. Also, some bananas and apples as well.

Hotel self-parking is fairly straightforward: enter the parking garage (the entrance is on Bishop -- which is a one-way street running north-to-south -- just past the hotel entrance). Pull in, grab a ticket from the machine, search for any open parking space that does not have its own individual "reserved" sign, and park. When you check-in, the front desk clerk will give you a plastic (RFID) card with unlimited in/out privileges. Return that card to the front desk at final check-out for a final "pass" to exit the parking garage/tower. No problems with parking at all.

They have a "business center" up on the 40th floor as well. However, it consists of a single computer with a single printer. That's all. It is sufficient for printing your boarding pass, but not much more than that -- find a local copy shop if you need to produce any high-volume items.

The restaurant/bar in the hotel lobby had a good menu and a nice local beer selection. It was fine for the one meal that I enjoyed there and had a decent "happy hour" scene.

While my personal preference would have been to have stayed in a beachside hotel, business needs dictated that I stay downtown. So, overall, I was pleased with my stay and happy with the service the hotel provided.

  • Stayed August 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TripAddict4Ever about Aston at the Executive Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newport Beach
Top Contributor
53 reviews 53 reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“no, thank you”
2 of 5 stars Reviewed 28 July 2010
1
person found this review helpful

We had reservations at the executive center for 5 nights. I had read the reviews on trip advisor and called the hotel before we left for Hawaii. I asked for a ocean view room that was renovated. We got in late and sadly our room was dismal at best and we did not have a view room. At least the bed was good but everything else had seen better days. We checked out the next morning and thankfully got reservations at another hotel. Sorry, I hate to write bad reviews.

  • Stayed July 2010, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 10 more reviews by teinegirl for Honolulu
Ask teinegirl about Aston at the Executive Centre Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExecutiveCentre, General Manager at Aston at the Executive Centre Hotel, responded to this review
29 July 2010
Aloha teingirl from Newport Beach,

I am sorry that you did not have a positive experience at our hotel. We do our best to ensure that our guests are satisfied and that we meet their expectations.

We care very much about our guests and their comfort. Instead of expressing reluctance in writing a bad review, we wished you contacted the hotel staff or management about your dissatisfaction before checking out after one night. As the hotel was full, we apologize that we were unable to fulfill your request for a complimentary upgrade to an ocean view room. In the future, to insure you receive the ocean view room you desire, especially during the busy summer travel months, it would be best to book an ocean view room. I am certain, given the opportunity, we could have provided you a room that met and/or exceeded your expectations.

The Executive Centre staff and management truly want your stay at the Executive Centre to be all that you expect it to be and are saddened that we were not allowed a chance to help you.

Thank you for taking the time to post a review on the Aston Executive Centre.

If anyone has any questions or concerns about our hotel, please feel free to contact me directly at clem.lagundimao@astonhotels.com.
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Additional Information about Aston at the Executive Centre Hotel

  • Aston Honolulu
  • Executive Centre Hotel Hawaii
  • Resortquest Honolulu
Address: 1088 Bishop Street, Honolulu, Oahu, HI 96813 (Formerly ResortQuest at the Executive Centre Hotel)
Price range (per night):* INR10,569 - 15,378

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