I stayed at this location for 3 consistent months.
STAFF: Excellent. Very polite, ready to assist, and were very welcoming. Due to my long stay, most staff members cheerfully greeted me by my last name each time I passed one of them. There is also 24 hour security and a parking attendant, which made me feel safe. In all, the staff and management are extremely accomodating to whatever needs you may have.
BUSINESS OFFICE: Just make sure you grab computer paper from the front desk as they never seem to stock up the printer nor do they leave extra paper for refills.
BREAKFAST: Just simple pastries and drinks. Don't expect a Marriott Hotel breakfast spread....nowhere near it!
ROOMS: I stayed in 2 different rooms. The first was not one of the newly renovated ones. Since each unit is either privately owned or owned by the hotel chain, each room is different in decor. My initial room was not great. The walls were peeling, bathtub/sink counter was old, kitchen was old with old appliances, and the washer/dryer was extremely old. In fact, the washer worked correctly sometimes and when it did, boy did it rattle. So much so that I had to hold the thing down so it wouldn't rattle itself out of the closet! Everything in the room including the paint and color of certain fixtures did not match. The room was not great and I wish I could remember the unit number. On the plus side, no insects and no smoke odors.
My second room, which I stayed in for the last 2 months of my trip was much better. Up-to-date kitchen and appliances, bathroom was a lot cleaner and renovated to include a brand new bathtub. Washer/dryer was almost brand new and made little to no noise during operation. The only downfall was that someone on this floor smokes. This is a non-smoking facility which needs to be better monitored. Due to the smoker on this floor, floor 28, I was unable to use my AC in the unit as the smoke odor would fill my unit which made breathing unpleasant. Since there are no windows you can open, this made matters even worse, especially on hot days. The staff graciously set up a portable AC which I used for the duration of my stay. Still, I can smell the smoke when entering the floor or entering the room since housekeeping left the AC on throughout the day.
So in all, request for an updated room. The view is always key however, the cleanliness of the unit is more important.
BEDS: Please get new beds for all units!!!! It was like sleeping on cardboard. VERY firm beds. Too firm which caused back aches.
POOL: Not great. Just a simple, small pool you would see at a typical apartment complex.
INTERNET: Hard connection available however, they lack wireless internet. Hopefully, they upgrade their services regarding this issue.
LOCATION: Perfect for the business person. Starbucks within 3 minutes, plenty of food choices, Aloha Tower just down the way, and Chinatown just a few blocks up....all within short walking distance. A major plus was the Longs Drugs store, Ross, and Macy's that are literally 1-2 mins from exiting the hotel. The bad part is that these places close at the lastest 6pm if not earlier.
Great stay if you're looking to avoid the Waikiki traffic. Not on the beach or near a beach however, the panoramic view from the rooms are amazing. I will stay here next time however, I will be requesting a tour of the unit before I get locked into the booking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC