Our family has been going to this hotel for over 30 years, and while it is a little beat up, it is a great hotel, and usually a wonderful experience, usually!
What we were treated to is days of intense jack hammering and construction that could be heard all over the property, including in your room. This was done 9am to 5pm every single day. This was the worst "vacation" of all time!
Of course we brought this to the hotel managements attention, but they could not quite hear our complaints over the amazingly loud racket in the hotel lobby, really. Every time we complained, they pretended to listen, and apologize, but nothing happened, and the noise continued. There was basically a revolt at the hotel from all the guests and everyone was complaining, and yet nothing was done.
I created a video just to show what this noise was like, as it is almost too amazingly bad to describe. Even on the video, you can't really understand what it was like. And they had weddings going on this whole time too!
http://www.youtube.com/watch?v=6FM-vUl0Yts&
We talked to several guests who said they specifically asked if there was to be any construction during their visit, and the hotel lied. The hotel also told us that the work had just started when we arrived, but we checked with other guests and it had been going on for 4 previous days!
This hotel has a complete lack of respect for the guests, their time and their money. Any other hotel would have notified guest up front, or never done this level of work with any guests there. There was no free room offered, or no option to move us to another hotel. The only compensation was a $100 credit per day, which is not even reasonable considering the expense of the vacation and what we experienced.
Find any other hotel than this, you can't be sure they won't pull this on your visit. I even heard that they are already planning on further work down on the beach from a hotel employee, so this is not over yet.
- Kahala Resort Honolulu
- Kahala Hotel Honolulu
- Mandarin Oriental Oahu
- Kahala Hotel & Resort
- Kahala Mandarin Oriental
