The missus and I were looking for a getaway weekend. Since the weather has been unseasonably warm this winter, we decided to chance Newport in February. The Viking was having a special, so we did our research on TA and decided to give it a try. PROS: First, it's in a good location, about a 10 minute walk to Thames Street and the harbor. Second, although we stayed in the older section and the room was a little small, the room was obviously newly redone and the bathroom was also new and spotlessly clean. The bed was very comfortable. Service, from the valet parker to the check-in personnel to the staff in the restaurant was impeccable. In fact, we had to call the desk to discuss an issue and we were immediately offered an additional discount on our room rate. When the front-line staff is empowered to make the customer happy, you know that customer service is a real priority. CONS: I should have read the TA reviews in more depth. We were given a room overlooking the front entrance and Bellevue Street. It was quite noisy, even at night. DO NOT get a room in the front. Also, don't take one by the elevator. The soundproofing is not so hot and people can be morons. My other complaint was the lack of free coffee in the room. The room has a Keurig coffeemaker, but the cost is $3 per pod. I can't remember the last time I stayed at a hotel, at any price, and wasn't given free coffee. I wish I had known. We have a Keurig at home and could have brought our own.
BOTTOM LINE: Would I stay there again or recommend to a friend? Absolutely, but stay in a room away from Bellevue and bring a few coffee pods with you.
Do not get a room in the front.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 March 2012
We are so relieved that the “Pros” won! And, that you will recommend us to others. Occasionally, the noise from traffic on Bellevue Avenue, where your room faced, can be troublesome for some guests. We are always at the ready to make any necessary adjustments needed so that our guests have a comfortable and restful stay. Coffee is offered free to all of our guests in the lobby area. Our room charge for the pods are in line with our competitor hotels. Again, thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC