We booked the room for 2 nights direct with the Melville House Inn abour 6 weeks before we were due to stay. We specifically booked the David Melville Suite because the significance of the name! When we got there, after driving 250 miles, we couldn't check in at the Melville House Inn and had to go 3 houses down the street, where we were confronted with a sign to say we had to phone the inn keeper to check in. We then found out they had given our suite to someone else. They offered us another standard room and said they would move us the following day. This inconvenienced us because had we'd have known the booking would have been honoured, we would have changed our travel plans, and stayed closer to New York City. We cancelled our booking. We went for a walk around Newport and on our return to collect the car the inn keeper stopped us and said she had explained the mistake to the current occupiers and they had agreed to move into another room, but by this time it was already too late and we had found alternative accomodation in Providence. It was a shame because Newport seemed like a lovely place and the Melville House Inn looked nice from the outside.
